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Outpatient Clinic Co-ordinator Section Lead

3 months ago

Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

Job summary

Outpatient Clinic Co-ordinator Section Lead Band 4

To be directly responsible for the operational management of the Clinic Co-ordinators on a daily basis based on the Epsom Hospital site, but covering St Helier site when required. Ensuring that the service is covered at all times and that any local issues are resolved to the agreed satisfactory standard. They will be expected to support and occasionally deputise for the Operational Manager in regard to Outpatient Reception issues and in the management and development of the Outpatient Department, ensuring the department works towards agreed standards, making decisions and dealing with situations as they arise.

Interview Date: TBC

Main duties of the job

The Patient Services Division is seeking an enthusiastic person to join the Outpatient Clinic Co-ordinator Team as the Section Lead at both Epsom and St Helier Hospitals.

The postholder will be responsible for the daily supervision of the Outpatient Clinic Co-ordinators and work closely with the Operational Managers within Patient Services.

Tasks will include being responsible for 14 reception desks on all 3 sites, dealing with staff issues including rota's, sick leave and annual leave. Dealing with staff and patient queries and allocating reception duties to the team as and when necessary. Other duties will include managing patient complaints, undertaking training with the team, reports monitoring and covering colleagues on reception desks when required.

The post holder will need to be able to work flexibly between Mon- Fri between the hours of 8am - and some weekend work may be required in the future depending on the needs of the service.

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across Southwest London and Northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Person Specification

Education & Qualification

Essential

oGood broad general education to at least A level standard.

Desirable

oNVQ Administration level 4

Experience and Skills

Essential

oCustomer service experience oSupervisory experience oExcellent, up to date, working experience of MS Windows, MS Office, Excel oComputer literacy

Desirable

oProject management

Specific aptitude

Essential

oExcellent leadership skills oAbility to plan and co-ordinate work within area of responsibility oAbility to lead a team

Interpersonal Skills

Essential

oExcellent interpersonal skills oAbility to communicate effectively, verbally and in writing

Desirable

oEvidence of interacting with a wide range of people