Communications Switchboard Operator

5 days ago

Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

Job summary

We are looking for an individual with experience of working in a similar environment to our busy Switchboard Communication Centre.

Please note: This position is for a Switchboard Operator working to a rolling rota shift pattern. Although working hours will primarily be Mon - Fri between 7am & 8pm, cover for other shifts will include Weekends, Nightshifts & Bank Holidays where required due to the service operating all hours.

Enhancements payable for working shifts over Sat/Sun/

Overtime as and when necessary to fulfil the needs of the service but not guaranteed.

Main duties of the job

The duties will comprise of working as part of a Switchboard, Facilities Helpdesk and Patient Transport Team. You will be an essential link in the telephone communication system and the first point of contact with the public, internal/external medical staff, many outside organisations and many other crucial hospital calls. The calls are often critical and the response not always straight forward.

You will deal with staff and customers' requests through our helpdesk services, is extremely diverse as we can routinely be booking requests for a varied group of services within Capital, Estates and Facilities Division and Make bookings for non emergency patient transport for patients attending outpatient appointments.

Some experience is essential to this important role, training will be given.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care , appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:

Person Specification

Knowledge, Training Experience

Essential

The individual must evidence any experience of working as a team player or on one's own initiative.

Desirable

Good skills. Any experience of working in a busy switchboard or call centre environment It is desirable that the successful candidate has previously undertaken flexible shift patterns

Qualifications

Desirable

GCSE - English or equivalent Basic level of IT

Skills & Abilities

Essential

Experience of working in a busy environment where demands are high on call handling with a requisite to meet departmental pre-determined targets (KPI's). Ability to work as part of a team but at the same time be able to work on their own initiative. Flexibility regarding rota cover including cover of night shifts on occasion It is essential that the successful candidate is a people person, who can work often under pressure and with a clear understanding for the need to cover colleagues' shifts and duties for annual leave, sickness etc Good level of administrative skills Customer Service skills

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