Communications Switchboard Operator

5 months ago

Salford, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
**We are looking for an individual with experience of working in a similar environment to our busy switchboard communication centre.**

**Please note**:
This position is for a Switchboard Operator working to a rolling rota shift pattern. Although working hours will primarily be Mon - Fri between 7am & 8pm, cover for other shifts will include Weekends, Nightshifts & Bank Holidays where required due to the service operating all hours.

Enhancements payable for working shifts over Sat/Sun/B.H/Nights.

Overtime as and when necessary to fulfill the needs of the service but not guaranteed.

**Main duties of the job**:
The duties will comprise of working as part of a Switchboard, Facilities Helpdesk and Patient Transport Team.

You will be an essential link in the telephone communication system and the first point of contact with the public, internal/external medical staff, many outside organisations and many other crucial hospital calls.

The calls are often critical and the response not always straight forward.

Some experience is essential to this important role, full training will be given.

Dealing with staff and customers' requests through our helpdesk services, is extremely diverse as we can routinely be booking requests for a varied group of services within Capital, Estates and Facilities Division.

Making bookings for non emergency patient transport for patients attending outpatient appointments.

**Working for our organisation**:
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**Detailed job description and main responsibilities**:
**Person specification**:
**Knowledge, Skills, Experience**:
**Essential criteria**:

- Experience of working in a similar environment
- Customer Service Skills
- Experience of lone working
- Flexibility

**Desirable criteria**:

- Previous experience in Healthcare communication or associated type work, busy switchboard or call centre environment
- Good level of Administrative skills
- Has had previous experience of undertaking flexible shift patterns

**Qualifications**:
**Essential criteria**:

- GCSE - English or equivalent
- Basic level of IT understanding
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**:

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