Communications Switchboard Operator

6 months ago

Salford, United Kingdom Northern Care Alliance NHS Group Full time

**Job overview**:
**We are looking for an individual with experience of working in a similar environment to our busy Switchboard Communication Centre.**

**Please note**: This position is for a Switchboard Operator working to a rolling rota shift pattern. Although working hours will primarily be Mon - Fri between 7am & 8pm, cover for other shifts will include Weekends, Nightshifts & Bank Holidays where required due to the service operating all hours.

Enhancements payable for working shifts over Sat/Sun/B.H/Nights.

Overtime as and when necessary to fulfil the needs of the service but not guaranteed.

**Main duties of the job**:
The duties will comprise of working as part of a Switchboard, Facilities Helpdesk and Patient Transport Team.

You will be an essential link in the telephone communication system and the first point of contact with the public, internal/external medical staff, many outside organisations and many other crucial hospital calls.

The calls are often critical and the response not always straight forward.

Some experience is essential to this important role, training will be given.

Dealing with staff and customers' requests through our helpdesk services, is extremely diverse as we can routinely be booking requests for a varied group of services within Capital, Estates and Facilities Division.

Making bookings for non emergency patient transport for patients attending outpatient appointments.

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**Person specification**:
**Knowledge, Training Experience**:
**Essential criteria**:

- The individual must evidence any experience of working as a team player or on one’s own initiative.

**Desirable criteria**:

- Good I.T skills.
- Any experience of working in a busy switchboard or call centre environment

**Qualifications**:
**Desirable criteria**:

- GCSE - English or equivalent
- Basic level of IT

**Skills & Abilities**:
**Essential criteria**:

- Experience of working in a busy environment where demands are high on call handling with a requisite to meet departmental pre-determined targets (KPI’s).
- Ability to work as part of a team but at the same time be able to work on their own initiative.
- Flexibility regarding rota cover including cover of night shifts on occasion
- Good level of administrative skills
- Customer Service skills

**Employer certification / accreditation badges**:

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