Administrative Assistant

4 weeks ago


Sutton, United Kingdom The Royal Marsden NHS Foundation Trust Full time

Job summary

Are you interested in joining a stimulating environment that is committed to fulfilling the needs of its staff as well as its patients?

Do you work well in a team and under pressure? Do you have excellent communication skills? Are you organised and have PC skills? Are you able to demonstrate good interpersonal skills and work in a confidential and sensitive manner?

If you are, then Day Care Services may be for you. Based in the brand-new Oak Cancer Centre, the Olayan Day Care Unit is looking for an administration assistant/scheduler. The unit is a busy day care facility, providing care and support to patients with a wide variety of cancers. The unit will offer a pleasant environment to ensure comfort and a relaxed setting throughout the patient's pathway. We are committed to providing the highest quality care and maintaining consistently high standards in a professional and friendly atmosphere.

Main duties of the job

We are looking for a motivated and enthusiastic individual who enjoys the challenges and advantages of working in a friendly team in a day care setting. The role is busy, and you need to be able to work under pressure with the help of other members of the team. In return for your commitment, we are dedicated to supporting all staff with excellent staff support facilitation. If you are committed to providing patient focused care and would like to join our team, then we would like to hear from you.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

Appointments, scheduling and capacity management To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets. To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the Day care unit experience. To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals. To schedule all chemotherapy/supportive treatment on the Day Care Unit in line with local guidelines and protocols. Person Specification

Education/Qualifications

Essential

Educated to GCSE Level or Equivalent

Desirable

ELC (European Computer Driving Licence) or equivalent NVQ Customer Care

Experience

Essential

Working in a healthcare environment Understanding of working with patients who are critically and chronically ill Office Management

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