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Administration Assistant

4 months ago

Sutton Coldfield, United Kingdom Connaught Communications Full time

**Administration Assistant**

Connaught Communications

£21,000.00 - £23,000.00 **Pro Rata**

Permanent, Part Time (21 hours per week)

Connaught Communications has been dedicated to providing exceptional telephony and security solutions for over three decades. At the core of our mission is safeguarding and connecting our valued customers through our comprehensive range of telephony and security services.

Our unwavering commitment has cultivated a loyal customer base that continually turns to us as their needs evolve. Additionally, our portfolio of cutting-edge systems is continuously evolving. We offer both traditional and hosted services, presenting our clients with a choice of streamlined, functional systems and state-of-the-art technologies tailored to a diverse range of businesses.

We are thrilled to present an exciting opportunity for an organised, detail-oriented, and motivated Administration Assistant to join our dynamic team. In this role, you will play a pivotal part in supporting our Provisioning and Accounts Teams and collaborating with other departments, such as the Marketing and Project Management Departments.

**Responsibilities**:

- Customer Liaison - engage with our valued customers to ensure their needs are met
- Reception Duties - be the welcoming voice of Connaught Communications
- Supplier Coordination - manage interactions with our suppliers
- Assisting the Provisioning Team which will involve ordering and dealing with queries relating to telephone line and broadband services
- Supporting the Accounts Team - assisting with generating invoices and credit notes and dealing with queries
- Credit control duties
- Data entry and database management

**Essential Skills**:

- Exceptional organisational skills
- Proven experience in telephone-based customer interactions
- Detail-oriented
- Strong team player with excellent communication abilities
- Quick learner and task-oriented

**Desirable Skills**:

- Prior experience in customer service
- Proficiency in Microsoft Excel, Word, and Outlook

**Why Choose Connaught Communications?**
- Competitive starting salary
- Opportunities for career advancement within a growing organisation
- Comprehensive training provided
- Company-provided laptop
- Pension scheme

**Job Types**: Part-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

Expected hours: 21 per week

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Reference ID: Administration Assistant