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Customer Service Advisor

2 months ago

Sunderland, United Kingdom ATG Entertainment Full time
Customer Service Advisor - Sunderland

Contact Centre Advisor

3 month temporary contract - office based -full time 

Start dates available September & October 

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.  

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.  

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world's best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

You will ideally have:

  • Great teamwork skills
  • Great written communication skills as all customer contact will be via email and verbally via calls for this role.
  • A passion for delivering great Customer Service.

To Note:

The position will be working 40 hours over a 7 day 6 weekly rotational shift pattern. The hours of operation are between 8.45am - 8pm Mon to Sun.

There will be a mixture of rota days off and weekend working for approximately 2/3 of the 6 weekends, this may be subject to change.

Interested? Please click on the link to view our full Job Description. 

If you have the skills to achieve our goals and an affinity for our values, we'd like to hear from you We actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. 

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion. 

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk