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Customer Marketing Manager

4 months ago

Epsom, United Kingdom Post Office Full time
Summary

Salary: Competitive plus great benefits 
Grade: 3B
Reporting Line: Senior Marketing Manager  
Contract Type: Permanent 
Location: London/Hybrid (1-2 days per week in the office) 
Closing Date: 17th June 2024

What to expect

As a Customer Marketing Manager you will primarily responsible for creating and delivering Customer Marketing (CRM) campaigns through a range of direct marketing channels including e-mail, direct mail and SMS. You will test and optimise campaigns across all channels aimed at increasing cross sell, upsell and retention across the Post Office customer base and work with external agencies to ensure high quality delivery of creative solution. 


You will manage a range of internal stakeholders to improve the integration between different product categories and marketing teams and approve all content in line with our financial approval process. All of Post Office’s products and services will fall under the role’s remit so plenty of opportunity to manage campaigns with a broad customer base.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

•    Up to 10% on target bonus opportunity
•    25 days annual leave that increases with tenure 
•    Generous pension contribution
•    Access to Benenden Healthcare 
•    Life assurance
•    Income protection after 12 months service
•    Full support from our employee assistance programme and access to our employee benefits platform 
•    Ever-evolving learning and development opportunities 


Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

To be successful in this role you will need to have a strong background in a similar CRM role. You will also need to possess:

•    Ideally 5 years experience in a CRM role 
•    Experience with Adobe Campaign and Salesforce would be of benefit
•    Be confident with data and analysis and have a hands on approach to CRM design and implementation
•    Be commercially driven, customer obsessed and have strong stakeholder engagement skills 

About us

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.


Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.