Customer Voice

2 weeks ago

Macclesfield, United Kingdom Peaks & Plains Housing Trust Full time

Full Time 37 hours per week 

We are also open to applications from recent graduates looking to grow their career in this area. The starting salary will be commensurate with entry level for this role (£24,254). 

We are an innovative, forward thinking Housing Trust based in and around Macclesfield, with a portfolio of approximately 5000 homes. We are passionate about what we do in providing high quality homes and investing in our communities to help improve people’s lives. 

We are seeking a dynamic and talented Customer Voice and Communications Officer to join our team at the Trust. The successful candidate will work closely with customers, local communities and other stakeholders to seek feedback in innovative, inclusive and creative ways that will shape and improve the services we offer. They will also create engaging internal and external communications that enhance our reputation and strengthen relationships. 

We are looking for a forward-thinking, skilful Customer Voice and Communication Officer who has a flare and ambition to make a difference.  They will have experience of working in collaboration with colleagues, customers, and stakeholders to create meaningful engagement that maximises outcomes for customers  
 
They will also be professional, proactive and approachable, you will be a strong team player who has the ability to react to the media and press in a timely, positive way. 

We would like to hear from you if you are passionate, enthusiastic and dedicated to making a difference through co-production and communications. 

We can offer you: 


  • A minimum of 28 days holiday per year (plus birthday leave and bank holidays). 

  • Agile Working offering flexibility of working hours and hybrid working with a mix of home working and attendance at the office and off site meetings.  (In this role, there will be times where you’ll be expected to attend events and meetings outside of working hours) 

  • Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12% 

  • Training and development. Let us know where you want to get to and we’ll help you get there. 

  • A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts. 

  • A state of the art modern office with a friendly working environment 


Our Values are at the core of everything we do, so we are looking for someone who’s values agree with ours and will embed these too 

Closing Date: Monday 30th September 2024 

Interview Date: Tuesday 8th October 2024 

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