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Customer Voice and Communications Specialist

2 months ago

Macclesfield, Cheshire East, United Kingdom Peaks & Plains Housing Trust Full time
About the Role

We are seeking a dynamic and talented Customer Voice and Communications Officer to join our team at Peaks & Plains Housing Trust. As a key member of our team, you will work closely with customers, local communities, and other stakeholders to seek feedback in innovative, inclusive, and creative ways that will shape and improve the services we offer.

Key Responsibilities
  • Develop and implement effective customer engagement strategies to enhance our reputation and strengthen relationships.
  • Collaborate with colleagues, customers, and stakeholders to create meaningful engagement that maximises outcomes for customers.
  • Design and deliver engaging internal and external communications that promote our services and values.
  • Provide professional, proactive, and approachable support to customers and stakeholders.
  • Stay up-to-date with industry trends and best practices in customer engagement and communications.
What We Offer
  • A minimum of 28 days holiday per year (plus birthday leave and bank holidays).
  • Agile Working offering flexibility of working hours and hybrid working with a mix of home working and attendance at the office and off-site meetings.
  • Attractive Defined Contribution Pension Scheme with Employer's contributions up to 12%.
  • Training and development opportunities to help you grow and succeed in your career.
  • A focus on your health and wellbeing, including access to our Health Cash Plan offering a variety of benefits and discounts.
  • A state-of-the-art modern office with a friendly working environment.
Our Values

We are passionate about providing high-quality homes and investing in our communities to help improve people's lives. We are looking for someone who shares our values and is committed to making a positive impact.