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Customer Voice and Communications Specialist

2 months ago

Macclesfield, Cheshire East, United Kingdom Peaks & Plains Housing Trust Full time
About the Role

We are seeking a dynamic and talented Customer Voice and Communications Officer to join our team at Peaks & Plains Housing Trust. The successful candidate will work closely with customers, local communities, and other stakeholders to seek feedback in innovative, inclusive, and creative ways that will shape and improve the services we offer.

Key Responsibilities
  • Collaborate with colleagues, customers, and stakeholders to create meaningful engagement that maximizes outcomes for customers
  • Develop and implement effective internal and external communications strategies to enhance our reputation and strengthen relationships
  • Work with customers to gather feedback and insights that inform service improvements
  • Support the development of co-production initiatives that empower customers to take an active role in shaping our services
What We Offer
  • A minimum of 28 days holiday per year (plus birthday leave and bank holidays)
  • Agile Working offering flexibility of working hours and hybrid working with a mix of home working and attendance at the office and off-site meetings
  • Attractive Defined Contribution Pension Scheme with Employer contributions up to 12%
  • Training and development opportunities to help you grow your career
  • A focus on your health and wellbeing, including access to our Health Cash Plan offering a variety of benefits and discounts
Our Values

We are passionate about providing high-quality homes and investing in our communities to help improve people's lives. We are looking for someone who shares our values and will embed them in their work.