Operations - Team Manager

1 week ago

Hinckley, United Kingdom Western Power Distribution Full time

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

An exciting opportunity has arisen for a Team Manager based in Hinckley.

 Accountable to the Head of Operations the Team Manager is responsible for leading a multi-disciplinary team. They create a clear vision, set clear expectations, recognise excellent performance and positively support colleagues’ professional development. They ensure colleagues are empowered to work with competence, confidence and professionalism within a diverse environment. The Team Manager leads a culture where collaboration, customer focus, innovation and mutual trust is high.

Through successful leadership, you will be responsible for:

The construction, reinforcement, alteration and replacement of assets in accordance with Engineering Directives within a specified location. The maintenance and repair of assets in accordance with Engineering Directives within a specified location. The restoration of supplies to customers and repair of faulty assets in accordance with Engineering Directives within a specified location.

You will successfully deliver team and personal performance expectations

* Progression to a higher salary may be available subject to meeting specified knowledge, skills and competencies.

Main responsibilities

Build and maintain a safety culture, which enables a safe working environment validated through site safety inspections. Investigate report and take corrective action following an accident, injury, damage to property or near miss. Support the team to deliver a high level of customer service at all times and achieve all customer service related performance targets. Set clear direction and expectations. Ensure team members clearly understand what needs to be done, why, when and by whom. Review progress against expectation and take appropriate action to ensure delivery of results. Ensure shared ownership for teams’ goals and objectives, and delivery in accordance with expectation. Recognise excellent performance and celebrate success. Continuously reflect on work undertaken and performance of team to identify and implement improvements. Build a trusting team environment, where all are equally welcomed and valued. Be authentic, support colleagues’ well-being and create excellent lines of communication. Proactively support colleagues’ physical and mental health, through both a reactive response when situations occur, and pro-actively to support a healthy working environment. Support the development of a diverse working environment within which colleagues are developed and their potential is maximised. Provide constructive feedback. Speak on behalf of the Company and the team, both internally and externally, on issues that relate to own team’s activities. Within a continually changing working environment set a clear vision, lead and manage change effectively.  Successfully manage unit costs of work undertaken through the efficient management of the workforce aligned to the work programme. Monitor tasks and expenditure to ensure working is undertaken within budget and in accordance with annual programme. Approve and monitor individual capital schemes, identify and comment on variances and take corrective action. Manage the dual responsibility of the team’s annual network programme whilst overseeing daily activates of restoring supplies and repairing damaged or faulty assets. Ensure contractor’s work activities are completed to expectation. Ensure the team have the correct facilities, tools, equipment and vehicles to undertake their work.

Ideal candidate

A minimum City and Guilds 2339 or a relevant engineering or business management qualification. Leadership capability aligned to the expectation of the role, including an ability to empower and lead through others. A good understanding of the importance of building a positive work culture aligned to the future challenges of the business. A good understanding of the changing electricity distribution-operating environment and how that is reflected in leadership and the development of teams and their culture. A good understanding of how a diverse workforce will contribute to the future success of the business. Evidence of delivering results in accordance with or exceeding expectations.

The following requirements are required to enable the progression from Grade 7 to Grade 8:

Engineering Level 4 qualification or relevant business management qualification. IOSH or equivalent safety qualification Completion of a safe guarding course Mental resilience course

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers.This role is subject to a satisfactory Barring Service, ( DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.

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