Commercial Revenue Director

JOIN OUR
FAMILY

Belong in a
place where you can be yourself and love what you do.  Join our hotel
community and we will support you to realise your true potential. You will be
part of a team where everyone’s contribution is valued.  We will empower
you to bring ideas to elevate our services, creating personalised experiences
for guests.  Help them to feel special, and we will do the same for you.

THE
EXCITING OPPORTUNITY

We opened the
first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023
and have reset the clock within this historic building, bringing it back to
life.  Our Heartists® aspire to create memorable, heartfelt moments for
all life enjoyers to experience unique stories from the past but also to
immerse themselves into our hospitality, creating their own astonishing tales
of MGallery magical moments.  We boast 179 stunning bedrooms set in a
remarkable and inspiring landmark of the city. Time is of essence and at the
heart of The Municipal’s story.  The iconic clock tower and bells giving
the tempo to a timeless melody.  Various restaurants, bars and a
state-of-the-art spa sanctuary experience, will offer everyone the place to
have the time of their lives, pause the clock and embark upon their own magical
journey with MGallery.

MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)

A DAY IN
THE LIFE OF A COMMERCIAL REVENUE DIRECTOR AT THE MUNICIPAL HOTEL & SPA
MGALLERY

What
you'll be doing...

When you
enter our hotel you will be “wowed” and we aspire for our guests to be bowled
over too in experiencing the soul of our stunning property accompanied by the authenticity
and passion of our dedicated Heartist® team. 
Behind the scenes we work collaboratively and strategically to set the stage
and maximise sales opportunities.

This position would suit an ambitious Director of Revenue, who is eager
to take their career to the next level and truly make their mark in a role that
offers autonomy and ownership.  Leading
the commercial total revenue strategy for Liverpool’s only 5-star hotel. 

Reporting to
the General Manager, The
Commercial Director – Revenue, is responsible for developing, implementing, and
communicating a commercial strategy to deliver RGI and TrevPAR targets.  Working alongside the Commercial Director
Sales & Marketing to align the wider Commercial Team.  Covering all segments and channels to maximize
the TrevPAR and EBITDA position

Commercial Director - Revenue Role Summary and Responsibilities

·      
Responsible
for developing a commercial strategy covering all segments and channels,
identifying new opportunities to maximize total revenue and profit performance
as well as market share penetration of the hotel, to meet budgeted RGI and
EBITDA targets. 

·      
This role
will lead the planning and execution of the commercial strategy, alongside the Proactive
Commercial Sales and Marketing Commercial Director and team and with direct
responsibility for the Event Sales & Reservations Office Manager and Team.
Working effectively with area support teams and brand.  Focusing on Total Revenue across F&B and
Spa. 

·      
The
Commercial Director Revenue is a role model for the commercial community,
develops their team and individuals whilst being a key business partner to the
General Manager and Commercial Director S&M. The Commercial Director -
Revenue’s role is crucial to lead and direct activity in line with business
pace and budget targets, as an ambassador for the company with our Key
Stakeholders, also leveraging the brand and management company relationships
for commercial success.

·      
The role
ensures that commercial management strategies agreed are in place for all
revenue streams and they ensure that all booking systems, platforms, TARS
(channel manager), IDEAS, Premier Core, Restaurant booking Systems are used to
their full potential to yield the highest possible amount of revenue from all
available space, whether in Rooms, Meeting Space, Food and Beverage or Spa.

·      
The Hotel
is seeking a dynamic Commercial Director – Revenue to lead this area of the
business in this property.

·      
The
Commercial Director will be responsible for establishing a commercial strategy
reaching all segments and channels to ensure maximum market penetration and
peak profit performance.  Ensuring a long-
and short-term strategy is in place and communicated effectively.

·      
This role
involves continuous communication with the Brand team, RBH Commercial Team and
on property teams to effectively align the planning and execution of the
commercial strategy.

·      
The
Commercial Director is expected to proactively lead the Reservations and Sales
team he/she coordinates and to be an active advocate of our company values.  Providing development and direction to
support the Event Sales and Reservations Office Manager as required.  

·      
The
Commercial Director – Revenue will ensure that all required lead times are met
for response to enquiries by the team they are overseeing.  Ensuring training and development is in place
to proactively support the team to grow and strengthen. 

·      
The
Commercial Director – Revenue will be a confident leader, capable of delivering
presentations to all stakeholders including ownership.  Leading a weekly internal commercial strategy
meeting, and quarterly commercial presentation with the brand and management
company commercial teams. 

Business Awareness

·       To dynamically drive the planning, execution and
presentation of commercial strategy and activity alongside the commercial
director S&M.

·       To familiarize
yourself with all revenue and booking systems within the department and hotel to
understand process and to ensure all are being used efficiently to drive
maximum results.

·       To capture maximum market share penetration and
peak profit performance in unison with key departments and personnel.

·       To ensure all enquiries are responded to within the
KPI set out.

·       To meet budgeted RGI and TrevPAR targets through maximization
of total revenue and profit performance.

·       In alignment with commercial management strategies,
ensure that all booking systems are used to their full potential to yield the
highest possible amount of revenue from all available hotel outlets.

·       To operate as an ambassador for the company,
positively influencing brand, management company and key stakeholder
relationships for commercial success.

·       To be a proactive client-oriented leader that
inspires through action and communication.

·      
Understanding
of inbound markets along with national and local market opportunities.

People Management

•       To recruit for new team members within
budget in conjunction with the HR Director / GM and complete a thorough
departmental induction.

•       To review employee performance through regular
communication, departmental meetings, one to ones and performance reviews.

•      
To
be responsible for your own personal development at work and strive to be the
best in what you do, taking care and pride in your work.

•       To support the team through coaching and
development.  To assist with on property
ad-hoc training as required to maintain departmental efficiencies.

•       To support GMs & hotel personnel to
understand and interpret business requirements and required performance levels.

WHAT WE
NEED FROM YOU

We hire
mostly on personality & potential but here are a few of our requirements...

·       Minimum 3 years Director Revenue in a
4-star hotel with a proven results driven approach

·       Minimum 3 years brand experience, Accor
experience advantageous

·       Previous IDEAS, Opera Cloud experience
advantageous, not essential.

·       Understanding of local market drivers,
international luxury markets, luxury programs and consortia channels required

WHAT WE
OFFER

When you
become one of our Heartists®, you will also be a member of the Accor and RBH
group with all the benefits that brings. The ALL Heartists® program is the
benefits programme dedicated to Accor Heartists®.  It provides employees
with the opportunity to enjoy memorable experiences throughout the year, thanks
to preferential rates in hotels and exclusive discounts with a wide range of
partners.  The RBH company benefits extend these offerings across RBH
Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday
for your birthday and pension scheme.  To conclude this power trio, we
have The Municipal Hotel benefits with friends and family rates, discounts,
free meals on duty, gratuities, discounted local parking and social events. 
What’s not to love?

You will
have access to a benefits package we believe truly works for our people and
enhances our overall culture... To
learn more about our full benefits package, click here to
watch our RBH employee benefits video.

EQUAL OPPORTUNITIES

RBH
Hospitality Management is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. If at any
point throughout our process you require reasonable adjustments, please
contact careers@rbhmanagement.com.

Apply
now.  Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH