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Claims Service Manager
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Claims Leader
3 months ago
We are looking for someone who can inspire your team to deliver market leading outcomes and have brilliant 2-way conversations.
Can you provide guidance, coaching and support to your people, developing them to be the best they can be?
Do you have the ability to read and understand data – using it to make decisions and drive change?
You should be able to identify opportunities for change and challenge the way we do things today to shape our system for the future. We need you to be able to nurture and develop our talent for the future whilst working as part of a leadership team to achieve the best outcomes for our colleagues and customers.
A bit about the job:
You will oversee a team of claims handlers and act as a role model to maintain customer service standards, deliver good customer outcomes and drive performance outcomes. You will provide oversight of the team's activities and reporting to senior management, whilst using practical and technical knowledge to manage a claims portfolio to maximum efficiency.
Skills and experience we’re looking for:
Excellent written and oral communication skills Experience in leading a team Sound technical knowledge with experience of working in Motor or Casualty claims environment Ability to have open & honest conversations Takes responsibility, ownership & accountability and holds others to accountWhat you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary between £28k and £35k (depending on location, skills, experience, and qualifications) Bonus opportunity - 8% (C grade)of annual salary Actual amount depends on your performance and Aviva’s. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer’s leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and toolsTake a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box - research tells us that women, particularly, feel this way so regardless of gender, why not apply and if you’re in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Our people agree that we offer a great company culture and outstanding employee experience. In fact, we're an officially certified Great Place to Work.
