Casualty Team Leader

1 month ago


Glasgow, Glasgow City, United Kingdom Davies Full time
About the Role

We are seeking a highly skilled and experienced Casualty Team Leader to join our team at Davies. As a key member of our team, you will be responsible for leading a diverse group of claims professionals and ensuring that all claims are handled in accordance with client requirements.

Key Responsibilities
  • Liaise with insurers, policyholders, and brokers to ensure effective communication and resolution of claims.
  • Investigate and handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
  • Obtain all relevant evidence and documentation to support claims.
  • Determine appropriate actions to resolve each case, ensuring that all parties are informed and involved.
  • Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
  • Negotiate settlements within agreed authority limits, ensuring that all parties are satisfied with the outcome.
  • Maintain proactive communication with all parties involved, ensuring that all claims are handled in a timely and efficient manner.
  • Adhere to documented procedures and client requirements, ensuring that all claims are handled in accordance with regulatory guidelines.
  • Regularly review and maintain proper reserves, ensuring that all claims are accurately valued and reported.
  • Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.
Requirements
  • Experience handling Noise Induced Hearing Loss Claims is ideal.
  • Excellent management, planning, and organizational skills.
  • Experienced in leading a diverse team.
  • Strong confident communicator.
  • Good negotiator.
  • Leadership and motivational skills.
  • Proficiency in managing claims from cradle to grave.
  • Experience with the investigation of Liability Claims.
  • Knowledge of how to value injury claims.
  • Understanding of Civil Procedure Rules and the Claims Portal.
  • Commitment to delivering outstanding customer service.
  • Collaborative team player.
  • Management of personal caseload.
  • Demonstrated adaptability and versatility.
  • Exceptional communication abilities across various levels.
About Davies

Davies is a multi-award-winning specialist professional services and technology business. We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management, and digital innovation.

We are committed to delivering outstanding customer service and have a strong focus on innovation and technology. Our team is passionate about what we do and are dedicated to making a difference in the lives of our clients and customers.


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