Claims Handler

7 months ago


Glasgow, United Kingdom Combined Insurance Full time

Do you have previous experience in end to end Claims Handling?

We are currently recruiting for a Claims Handler to join our Accident & Health team in our Glasgow office. This is an ideal opportunity if you are seeking a role within insurance and have previous Claims Handling experience.

We provide excellent on the job training to allow you to thrive and support Accident & Health (A&H) Claims by ensuring accurate assessment and management of claims. You will handle A&H ‘complex’ claims in accordance with conditions of cover, Chubb policy and agreed service level agreements.

**Key responsibilities**
- Accurately assess and evaluate ‘complex’ claims, reserve calculations and settlement values.
- Ensure that you deal with incoming call enquiries effectively.
- Provide the customer with a professional service at all times.
- Identify complaints and recognise customer expressions of dissatisfaction.
- Prioritise and manage your own allocated workload.
- Maintain and develop technical knowledge and expertise.
- It is key that you maintain key client relationships with regard to specific customers and accounts, for issues such as: late notification of claims, case progress, and issuing specific insured requirements within SLAs.
- Refer client issues that you can’t resolve to your Team Leader and help with claims operational initiatives and projects as required.



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