Clerical Officer

Job summary

An exciting opportunity has arisen to join the Home Safe & Short-Term Support Service Administration Team. The successful candidate will work between sites at Northumbria Specialist Emergency Care Hospital and other trust sites. The core hours worked between 09:00 - 17:00 Monday to Friday pro rata, however these may be subject to change.

You need excellent communication skills and resilience to clearly communicate verbally with members of the public where there may be barriers to understanding. MDT and team meetings take place regularly so the ability to undertake the typing of minutes as appropriate using PC based word processing and spreadsheet packages is essential. A knowledge of SWIFT, PAS, Nerve Centre and other IT systems would be beneficial however training would be given.

The successful applicant will undertake general office administration tasks, including filing. scanning, photocopying, and processing documentation into computer files. There is an expectation that you would provide relief cover for other members of the administrative team as appropriate. This may include travel to other sites within the locality.

**Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.**

Main duties of the job

The team is an MDT of Occupational Therapists, Specialist Nurses and Physiotherapist's. The philosophy of the team is to facilitate safe and timely discharges from a hospital or Community setting and ensure care or support is put in place to maintain this.

The successful candidate will provide a clerical and typing service, including maintaining databases and processing information.

To undertake telephone and reception duties for multi-disciplinary teams in an environment where interruptions are common place and sensitivity to callers needs are required.

To provide relief cover for other members of the administrative team as appropriate. This may include travelling to other sites within locality.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?

Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way Please read 'applicant guidance notes' before submitting your application.

Job description

Job responsibilities

To assist in the general efficient running of sub-specialty offices including typing, filing, retrieval and storage of patient records, handling post and dealing with telephone enquiries. To cover for other Band 2 Clerical jobs as required. To act up to Band 3 for short-term absences annual/sick leave. Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills NVQ Level 2 in customer care/admin or equivalent experience

Desirable

RSA 3/OCR (or equivalent) Knowledge of Medical Terminology & procedures ECDL

Experience & Knowledge

Essential

IT skills in the use of Microsoft products (Word, Excel etc)

Desirable

Medical Secretary Training Audio typing skills Knowledge of Swift / Scanfile

Skills & Abilities

Desirable

Experience in working in NHS

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