Copywriter - 12 months secondment / fixed term contract

4 weeks ago

Birmingham, United Kingdom HSBC Full time

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management.

We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

To enable the delivery of the One WPB UK Strategy, HSBC UK is on a journey to fully modernise its end-to-end technology estate. This will allow all WPB UK brands to redefine its proposition to be truly customer centric and competitive in the market, whilst also becoming radically more efficient and resilient

To deliver this, a programme of work called Bank of the Future (BotF) is mobilising to initially focus delivering a new proposition built on an end-to-end modern technology stack to first direct. Backed by Group, Bank of the Future and first direct will act as the tip of the spear for WPB to push the boundaries on banking technology innovation and setting Group target technology standards.

We have an opening for a Digital Copywriter which offers an exciting, challenging and visible opportunity to join the Programme, working with agility and striving to achieve service excellence through all aspects of delivery. The product deployment will commence in 2024 with a pilot, and the aim to scale in 2025+ across additional products and propositions.

In this role, you will be responsible for:

·Collaborating with our Design and Product teams to create clear, consistent, and market-leading content for our product, journeys and features.

·Driving production of high-quality and accurate copy across all channels for products and services with a primary focus on mobile channel.

·Identifying opportunities from a copy standpoint to deliver an incredible customer experience end to end.

·Working across a variety of journeys, ensuring adequate and appropriate prioritisation.

·Ensuring all content presents an accurate overview of the brand and is aligned to brand guidelines/tone etc.

·Communicating effectively with stakeholders.

Requirements

To be successful in this role you should meet the following requirements:

·Experience of User Centred Design methodology and its practical implementation.

Experience and knowledge of delivering digital best practice in areas such as content management and accessibility is advantageous.

·Experienced in multi-channel content creation (web, mobile, tablet).

·Excellent relationship management skills.

·Familiar with the use of tools including Confluence, JIRA or Adobe Experience Manager.

·Strong communication skills, both written and verbal, to explain complex or technical issues in plain English.

This is a Hybrid working role however the base location for this role could be either Leeds, Sheffield, Birmingham or London

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our

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