Complaints Officer

4 weeks ago

Bedford, United Kingdom Oxleas NHS Foundation Trust Full time

Job overview

This is an exciting opportunity for an individual to work with Bedfordshire Hospitals NHS Foundation Trust's Digital Team within the Digital Solutions Programme. The purpose of the Digital Solutions Programme is to deliver innovative and exciting digital projects for Bedfordshire Hospitals NHS Foundation Trust that arise as a result of a national or regional mandate, service improvement or funding opportunity. 

As a Project Manager in the Digital Team you will be working on the delivery of projects within the Programme, including the implementation of new technologies across the organisation. The post holder will act as the senior lead for key projects and be the liaison between the Digital Department and various Trust stakeholders and suppliers. You will also be expected to manage projects where you will have to play a strong leadership role.

The post holder would be familiar with Prince 2 and/or Agile project methodologies where practitioner level qualifications would be advantageous. You would benefit from having some technical / system knowledge and experience as you will be required to understand technical requirements and be able to communicate clearly with other stakeholders and users.

Main duties of the job

Define, document and safely execute projects (or a number of smaller initiatives) to time, cost and quality criteria and ensure they meet internal and external customer requirements. Create robust plans and documents to assist in the implementation of new projects and initiatives. Actively contribute to the whole project lifecycle to ensure deliverables are accomplished as specified by Digital Programme Manager, i.e. work on project initiation, delivery and closure activities. Support the trust in the design, development, and implementation of systems. Supporting operational staff with the formation of support models as systems go into the live BAU environment Regular written and verbal reporting of project progress, potential changes to plan, issues, risks, exceptions etc. Liaise with suppliers in resolving project related problems and developing and monitoring contracts.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

Detailed job description and main responsibilities

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities. 

Define, document and safely execute projects (or a number of smaller initiatives) to time, cost and quality criteria and ensure they meet internal and external customer requirements. Actively contribute to the whole project lifecycle to ensure deliverables are accomplished as specified by Digital Programme Manager, i.e. work on project initiation, delivery and closure activities. Regular written and verbal reporting of project progress, potential changes to plan, issues, risks, exceptions etc. Provide reference point to undertake and direct investigative work where appropriate for projects and programmes in the trust to offer technological solutions that are aligned with the Digital Strategy and within the capability of the department. Present requests for change to the IT change advisory board on behalf of projects and stakeholders.

Person specification

Qualifications

Essential criteria

Educated to Degree level or has equitable work based experience Prince II Practitioner and/or Managing Successful Programmes (MSP)

Desirable criteria

Agile Project Management Qualification Management qualification

Experience

Essential criteria

Successful delivery of large scale IM&T Projects Proven ability to communicate with all levels of staff Proven ability to convey technical information in lay terms, both written and verbal

Desirable criteria

Experience of implementing technology projects in a healthcare setting

Skills

Essential criteria

Ability to cope with competing demands, ability to prioritise work and manage own time Organisation and Planning Skills

Knowledge

Essential criteria

Knowledge and experience of Project Management using an established project management methodology

Desirable criteria

Technical Knowledge of Clinical systems Good working knowledge of NHS practice Knowledge and understanding of the security issues impacting on application systems Good working knowledge of core healthcare systems e.g. PAS (Patient Administration System)

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

  • Customer Relations Officer

    5 days ago

    Bedford, United Kingdom 1st Choice Staff Recruitment Ltd Full time

    **Customer Service** Agree a step by step process with the customer to resolve their complaints, taking ownership through to conclusion and adhering to specified timeframes (SLA), using negotiation, persuading and influencing skills where appropriate. Record customer, vehicle and complaint information accurately, refer to job history and effectively follow...

  • Senior Debt Officer

    1 month ago

    Bedford, United Kingdom AKTON Resourcing Ltd Full time

    Senior Debt Officer Bedford Job Role Manage the Debtors Team responsible for the collection, recovery and enforcement of Sundry Debts and Housing Benefit Overpayments To provide technical advice based on a comprehensive knowledge of Housing Benefit Overpayment and Sundry Debt collection and enforcement regulations Undertake debt monitoring activities,...

  • Senior Debt Officer

    1 month ago

    Bedford, United Kingdom AKTON Resourcing Ltd Full time

    Senior Debt OfficerBedfordJob RoleManage the Debtors Team responsible for the collection, recovery and enforcement of Sundry Debts and Housing Benefit OverpaymentsTo provide technical advice based on a comprehensive knowledge of Housing Benefit Overpayment and Sundry Debt collection and enforcement regulationsUndertake debt monitoring activities, ensuring...

  • Housing Operations Officer

    1 month ago

    Bedford, United Kingdom Business Smart Solutions Full time

    **What you'll work on** The Housing Maintenance team are responsible for delivering core business functions to a multi-million-pound, modern, People and Values led Housing Service, through the provision of high quality repairs services and technical support, ensuring customers’ outcomes are at the centre of what is delivered. The team play a key role in...

  • Housing Service Charge Officer

    6 days ago

    Bedford, United Kingdom 4Recruitment Services Full time

    4Recruitment Services are seeking  a Housing Service Charge Officer to assist our housing association client  based in Bedfordshire. (Client allows Hybrid Working) You will be required to assist with customer enquiries and complaints, supporting the Service Charge Area Manager. This role is crucial in ensuring the integrity of rents and service charges,...

  • Housing Service Charge Officer

    9 hours ago

    Bedford, United Kingdom 4Recruitment Services Full time

    4Recruitment Services are seeking  a Housing Service Charge Officer to assist our housing association client  based in Bedfordshire. (Client allows Hybrid Working) You will be required to assist with customer enquiries and complaints, supporting the Service Charge Area Manager. This role is crucial in ensuring the integrity of rents and service charges,...

  • Housing Service Charge Officer

    5 days ago

    Bedford, United Kingdom 4Recruitment Services Full time

    4Recruitment Services are seeking  a Housing Service Charge Officer to assist our housing association client  based in Bedfordshire. (Client allows Hybrid Working)You will be required to assist with customer enquiries and complaints, supporting the Service Charge Area Manager.This role is crucial in ensuring the integrity of rents and service charges,...

  • Housing Service Charge Officer

    16 hours ago

    Bedford, United Kingdom 4Recruitment Services Full time

    4Recruitment Services are seeking  a Housing Service Charge Officer to assist our housing association client  based in Bedfordshire. (Client allows Hybrid Working)You will be required to assist with customer enquiries and complaints, supporting the Service Charge Area Manager.This role is crucial in ensuring the integrity of rents and service charges,...

  • Housing Officer

    1 week ago

    Bedford, United Kingdom Red Snapper Group Full time

    RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. RSR Justice are currently recruiting for a Housing Officer for a charity that help ex-offenders, prisoners, and those at...

  • Senior Debt Officer

    1 month ago

    Bedford, United Kingdom AKTON Resourcing Ltd Full time

    Senior Debt OfficerBedfordJob RoleManage the Debtors Team responsible for the collection, recovery and enforcement of Sundry Debts and Housing Benefit OverpaymentsTo provide technical advice based on a comprehensive knowledge of Housing Benefit Overpayment and Sundry Debt collection and enforcement regulationsUndertake debt monitoring activities, ensuring...

  • Senior Debt Officer

    4 weeks ago

    Bedford, Bedfordshire, United Kingdom AKTON Resourcing Ltd Full time

    Senior Debt Officer Bedford Job Role Manage the Debtors Team responsible for the collection, recovery and enforcement of Sundry Debts and Housing Benefit Overpayments To provide technical advice based on a comprehensive knowledge of Housing Benefit Overpayment and Sundry Debt collection and enforcement regulations Undertake debt monitoring activities,...

  • Customer Service Advisor

    4 weeks ago

    Bedford, United Kingdom Tate Recruitment Limited Full time

    **Customer Relations Officer** **£13.54 per hour** **Temporary 3 months initially but likely to extend** **Monday to Friday working either 8.30am to 5.00pm or 9.00am to 5.30pm** **Office based in Bedford** **Duties and Responsibilities**: - Follow step by step process from first point of contact - Record information received from customers...

  • Customer Service Advisor

    7 hours ago

    Bedford, United Kingdom Tate Recruitment Limited Full time

    **Customer Relations Officer** **£13.54 per hour** **Temporary 3 months initially but likely to extend** **Monday to Friday working either 8.30am to 5.00pm or 9.00am to 5.30pm** **Office based in Bedford** **Duties and Responsibilities**: - Follow step by step process from first point of contact - Record information received from customers...

  • Senior Debt Officer

    4 weeks ago

    Bedford, Bedfordshire, United Kingdom AKTON Resourcing Ltd Full time

    Senior Debt Officer Bedford Job Role Manage the Debtors Team responsible for the collection, recovery and enforcement of Sundry Debts and Housing Benefit Overpayments To provide technical advice based on a comprehensive knowledge of Housing Benefit Overpayment and Sundry Debt collection and enforcement regulations Undertake debt monitoring activities,...

  • Senior Debt Officer

    2 weeks ago

    Bedford, Bedfordshire, United Kingdom AKTON Resourcing Ltd Full time

    Senior Debt Officer Bedford Job Role Manage the Debtors Team responsible for the collection, recovery and enforcement of Sundry Debts and Housing Benefit Overpayments To provide technical advice based on a comprehensive knowledge of Housing Benefit Overpayment and Sundry Debt collection and enforcement regulations Undertake debt monitoring activities,...

  • Senior Housing Officer

    21 hours ago

    Bedford, United Kingdom bpha Full time

    **Permanent** **37 hours per week (Monday to Friday)** We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed. **What you will be doing**: - Engaging with customers...

  • Senior Housing Officer

    7 hours ago

    Bedford, United Kingdom bpha Full time

    **Permanent** **37 hours per week (Monday to Friday)** We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed. **What you will be doing**: - Engaging with customers...

  • Senior Debt Officer

    1 month ago

    Bedford, Bedfordshire, United Kingdom Essential Employment Full time

    Senior Debt Officer needed in Bedford Paying £35 per hr ref 5247902 Full time hours on a temporary basis Manage the Debtors Team responsible for the collection, recovery and enforcement of Debts and Benefit Overpayments To provide technical advice based on a comprehensive knowledge of Housing Benefit Overpayment and Sundry Debt collection and...

  • Environmental Enforcement Senior Officer

    1 week ago

    Bedford, United Kingdom District Enforcement Ltd Full time

    **Job description** **Based on 40 hours per week/rolling rota 5 days on /2 off.** Environmental Crime in the Community is something that we must all work together on to reduce. The role of an Environmental Enforcement Officer will see you undertaking a range of different activities within the local community to address this problem. District Enforcement...

  • Branch Administrator

    1 month ago

    Bedford, United Kingdom Sonderwell Full time

    Location - Bradford Days of Work - Monday-Friday Hours of Work - 8.30am-5.30pm SUMMARY OF POST: To work with the Registered Branch Manager to ensure effective delivery of service with an emphasis on back office processes. To be overall responsible for Recruitment, Payroll, Compliance, Human Resources and Office Management. **MAIN RESPONSIBILITIES**: -...