Customer Service Advisor

2 weeks ago


Bedford, United Kingdom Tate Recruitment Limited Full time

**Customer Relations Officer**

**£13.54 per hour**

**Temporary 3 months initially but likely to extend**

**Monday to Friday working either 8.30am to 5.00pm or 9.00am to 5.30pm**

**Office based in Bedford**

**Duties and Responsibilities**:

- Follow step by step process from first point of contact
- Record information received from customers accurately
- Resolve complaints with a professional and positive manner
- Ensure you follow Data Protection and Financial conduct guidelines
- Support customers with all queries
- Make refunds to customers
- Liaise with approx.30 customers daily

**Requirements**:

- Strong communication skills both verbal and written
- Must have customer service experience
- Previous complaint handling experience desired but not essential
- Ideally you will have worked with regulated complaints (FCA)
- Attention to detail
- Professional and positive telephone manner
- Team player
- Efficient on Microsoft office

Tate is acting as an Employment Business in relation to this vacancy.



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