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Senior Housing Officer

4 months ago


Bedford, United Kingdom bpha Full time

**Permanent**

**37 hours per week (Monday to Friday)**

We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed.

**What you will be doing**:

- Engaging with customers internally and externally to improve key areas of Home Ownership housing management
- Maximising income collection of rent, service charges and major works invoices
- Managing complex Home Ownership issues and complaints, including visiting Home Owners and updating policies and procedures in line with best practice
- Actively mentoring and coaching colleagues to increase their knowledge on Home Ownership and the services we provide
- Supporting the management and delivery of specific projects and lead on smaller projects

**We’d love to meet someone with**:

- Excellent customer service skills putting the customer at the heart of what we do.
- Experience of tenancy/lease and neighbourhood management
- Knowledge of Lease and Home Ownership products
- Strong negotiation and influencing skills.
- Exceptional problem-solving skills and decision-making
- Excellent time management and organisational skills IT literate and ability to adapt to new software.
- Excellent numeracy skills and an ability to understand, analyse and manipulate information and data
- Ability to work in isolation away from colleagues
- Ability to deal with confrontation.

Due to the nature of the role a full driving licence and access to a vehicle is required

**Amongst what we offer you is**:

- A competitive salary
- 28 days holiday PLUS Bank Holidays
- A generous contributory pension scheme
- Private health care
- Free life assurance
- Access to an extensive suite of wellbeing services and tools including a digital gym
- Opportunities for learning and development
- Discounted gym membership
- Retail discount scheme

**Closing date: 30th April 2024**

**Interviews: To be confirmed**

INDHIGH

bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.

We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.

We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.

All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.

We own or manage over 19,000 homes and employ 400 staff.