Housing Operations Officer

3 weeks ago


Bedford, United Kingdom Business Smart Solutions Full time

**What you'll work on**

The Housing Maintenance team are responsible for delivering core business functions to a multi-million-pound, modern, People and Values led Housing Service, through the provision of high quality repairs services and technical support, ensuring customers’ outcomes are at the centre of what is delivered. The team play a key role in maintaining business performance, supporting the Housing Service in delivering a high quality investigative and remediation repairs service that reflect the Council’s corporate objective for excellence.

The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams. In most cases, the role holder will be the responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.

**What you'll achieve**
- To provide comprehensive business support to the Housing Maintenance team by leading on, managing, and responding (as key point of contact) to Housing Property related customer complaints.
- You will explore the circumstance of the complaints, prepare responses, and to support managers in responding the complaints and making service improvements or changes to address the issues arising.
- You will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams, and creating solutions to achieve positive outcomes.
- You will liaise with other Council services in respect of issues raised during complaint investigations, including the Council’s Legal Service, Finance, Highways, Public Protection and Community Safety.
- You will be responsible for ensuring data and records are accurate to aid management and strategic decision making

**Where you'll work**

TBC

**A few things to note**

The rate for this role is £22.97 per hour Umbrella

The term for this role is 6 months initially

**Skills you'll need to bring**
- Strong communication skills: The role holder will be the main point of contact for customer complaints, and will be required to communicate clearly and effectively with customers, managers, and other council services.
- Excellent problem-solving skills: The role involves exploring the circumstances of complaints, proposing service and system improvements, and creating solutions to achieve positive outcomes.

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £22.97 per hour

Schedule:

- Monday to Friday

Application question(s):

- Do you have experience of working effectively with other council services, such as Legal, Finance, Highways, Public Protection and Community Safety?
- Have you provided comprehensive business support to a Housing Maintenance team in a Local Authority?
- This is a hybrid role - are you happy to travel to Bedfordshire weekly when required?

**Experience**:

- Local Government: 1 year (required)

Work Location: One location


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