Records Assistant

1 month ago


Castle Donington, United Kingdom Western Power Distribution Full time

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

We are looking for a Records Assistant within our Wayleaves Team based at Castle Donington. 

In this role you will provide administrative support services to National Grids Distribution business, reporting to the Records Team Leader.

You will need to have at least 4 GCSEs  OR  equivalent in order to apply. Evidence of your qualifications will be required prior to appointment.

As part of our hybrid working approach this role offers a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.

Main responsibilities

Maintaining and updating Wayleave agreement details and all associated Records Systems Generating Wayleave payments. Dealing with payment queries. Answering queries both verbal and written from Customers, Land Owners and/or their Agents, Solicitors or any other interested party relating to company apparatus on private property. Ensuring Wayleave details are entered on NGED’s GIS Mapping System.. Assisting Field Operations in resolving Wayleave issues. Assisting our Contact Centre taking customer calls during extreme weather events.

Although this position is primarily based within the Wayleaves Team you may be required to assist in any of the other Records sections as required.

Ideal candidate

You should be customer focused, self motivated and have excellent verbal and written communication skills which will be required when dealing with both internal and external contacts. You must be reliable, well organised and be able to work as part of a small team, using your own initiative and representing the company positively at all times.

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers.

This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.


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