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Wayleave Records Coordinator
2 months ago
About Us
We are Western Power Distribution, responsible for the electricity distribution networks across the Midlands, South Wales, and the Southwest of England. Our dedicated teams ensure that over 8 million customers receive reliable electricity services for their homes and businesses.
With a workforce of over 29,000 employees globally, we strive to create an inclusive environment that celebrates the diverse cultures and backgrounds of our staff. Our mission is to lead the way towards a sustainable, equitable, and affordable energy future, focusing on innovative solutions to combat climate change and enhance energy efficiency.
Job Introduction
We are seeking a Records Management Assistant to join our Wayleaves Team. In this position, you will provide essential administrative support to our Distribution operations, reporting directly to the Records Team Leader.
To qualify for this role, candidates must possess a minimum of 4 GCSEs OR equivalent qualifications, with proof required prior to employment.
This position supports a hybrid working model, allowing for a combination of office and remote work, contingent upon the completion of initial training and business requirements.
Key Responsibilities
- Updating and maintaining Wayleave agreement records and associated systems.
- Processing Wayleave payments efficiently.
- Addressing payment-related inquiries.
- Responding to both verbal and written inquiries from customers, landowners, agents, solicitors, and other stakeholders regarding company infrastructure on private properties.
- Ensuring accurate entry of Wayleave information into the GIS Mapping System.
- Supporting Field Operations in resolving Wayleave-related challenges.
- Assisting the Contact Centre during high-demand periods, such as extreme weather events.
While primarily focused on the Wayleaves Team, you may also be called upon to assist in other Records sections as needed.
Ideal Candidate
The ideal candidate will be customer-oriented, self-driven, and possess strong verbal and written communication skills, essential for interacting with both internal and external parties. Reliability, organizational skills, and the ability to work collaboratively within a small team while demonstrating initiative are crucial. You will represent the company positively at all times.
Western Power Distribution is dedicated to safeguarding the interests of our company, employees, and customers.
This role requires a satisfactory Barring Service (DBS) check, with varying levels of screening and vetting based on the specific role.
