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Records Management Assistant
2 months ago
About Us
We are Western Power Distribution, the leading provider of electricity distribution services across the Midlands, South West, and Wales. Our dedicated teams ensure the delivery of reliable energy solutions to millions of customers, enhancing their everyday lives.
With a workforce of over 29,000 professionals globally, we pride ourselves on fostering an inclusive environment that values the diverse backgrounds and experiences of our employees. Our commitment is to create a sustainable energy future while addressing the challenges of climate change through innovative practices and renewable energy sources.
Job Overview
We are seeking a Records Management Assistant to join our Wayleaves Team. This position will provide essential administrative support to our Distribution operations, reporting directly to the Records Team Leader.
Candidates should possess a minimum of 4 GCSEs OR equivalent qualifications, with proof required prior to employment.
This role supports a hybrid working model, allowing for a combination of office and remote work after the completion of initial training, subject to operational requirements.
Key Responsibilities
- Updating and maintaining Wayleave agreement records and associated documentation.
- Processing Wayleave payments efficiently.
- Addressing payment-related inquiries.
- Responding to both verbal and written inquiries from customers, landowners, agents, solicitors, and other stakeholders regarding company infrastructure on private land.
- Ensuring accurate entry of Wayleave information into our GIS Mapping System.
- Supporting Field Operations in resolving Wayleave-related challenges.
- Assisting the Contact Centre during high-demand periods, such as extreme weather events.
While the primary focus will be within the Wayleaves Team, flexibility to assist other Records sections may be required.
Ideal Candidate Profile
The successful candidate will demonstrate a strong customer service orientation, self-motivation, and exceptional verbal and written communication skills. Reliability, organizational skills, and the ability to work collaboratively within a small team while using initiative are essential. Representing the company positively at all times is crucial.
Western Power Distribution is dedicated to safeguarding the interests of our organization, employees, and customers.
This position is subject to a satisfactory Barring Service (DBS) check, with varying levels of screening and vetting required based on the role.
