National Quality Assurance Leader

3 weeks ago

Norwich, United Kingdom Baldwin Risk Partners Full time
The National Quality Assurance Leader supports the Employee Benefits segment by leading the refinement, documentation, communication, and training of workflows for all roles, including new hires and partnered firms. They also lead quality assurance efforts to ensure data integrity, adherence to standards, reporting of trends and developing and delivering training to address concerns uncovered. The role requires a high level of expertise with systems, processes, and effective training techniques along with a heightened awareness of the Azimuth and ability to live the Azimuth by example.

Principal Responsibilities:

Leads EBG Quality Assurance efforts including the refinement, documentation, communication, and training of workflows and the development of auditing protocolsCollaborates closely with other business segments and accounting / finance teams to investigate and resolve broader compliance issues share best practices wherever possible Participates and supports in new partnership integrations and system conversionsWorks with Management System contacts or IT to be aware of upcoming enhancements in systems to best prepare training and the distribution of updates to colleagues.Maintains updated knowledge of software and systems (Attending conferences or participates with users’ groups, etc.)Stay on the vanguard of Quality Assurance by constantly reviewing vendor / software options for furthering QA reviews, workflow tracking or training.Work closely with Client Experience leadership to explore centralization of certain processes and the execution of those workstreams for increased efficiency and accuracy.Create repeatable training on workflows, and other support applications (CSR24, Nuance, etc.) for EBG collaborating with Learning & Development to deliver scalable solutions.Assist with system customization and downloadable documents to improve accuracy and efficiency (i.e. proposals, exposure updates, coverage summaries, custom forms, etc.)Maintains a strong understanding of workflows (how) and procedures (what & why) to develop our teams and carry our culture.Provides direction and guidance to CRMG leadership around identified strengths or deficiencies along with the actions taken to reward, affirm, address, or correct them.Conducts adhoc investigations and participates in adhoc projects for leadership.Develops and maintains reports either directly or collaborating with our reporting team providing insight to CRMG leadership.

Education, Experience, Skills and Abilities Requirements:

Possesses at least ten years’ experience in property and casualty coverages.Has a high level of technical insurance knowledge, is organized, and possesses excellent verbal and written communication skills.Strong work ethic, learning skills and ability to drive projects to completion.Strong ability to connect and engage with new and partnered colleagues.Manage and drive multiple work-streams simultaneously to successful completion. Highly motivated and detail oriented with the ability to work independently. Ability to interpret data and processes to identify potential issues, deficiencies, and vulnerabilities. Strong ability to propose creative solutions to successfully remediate identified issues. Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture.

Special Working Conditions:

Fast-paced multi-tasking environment.Travel required.

Click for some insight into our culture

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