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IT Network Field Engineer

3 months ago

ShorehambySea, United Kingdom Focus Group Full time

Job Title - IT Network Field Engineer

Department - Enterprise Technical

Salary - Up to £36,000 (DOE)

Location - Shoreham by Sea

Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.

We are now recruiting for an IT Network Field Engineer.

The Focus Enterprise team delivers complex and bespoke technical solutions for Focus Group’ large customers, as part of Focus Group’ major customer revenue stream. You'll be joining a team of experienced network consultants. You’ll take personal pride and satisfaction from the successful delivery of a range of technologies, including SDWAN, LAN, WiFi, Firewall to name a few. The role is focussed on the physical delivery of high-end network solutions. You are the primary contact for onsite technical or delivery challenges, are customer facing and will be supported by central, senior network engineers.

Principal Responsibilities

  • Interface with management, colleagues, clients and vendors to physically implement network solutions to meet stated project requirements.
  • Work with senior network engineers on the deployment, installation and configuration of complex network solutions
  • Liaise with project management teams, third-line engineers and service desk engineers on a regular basis
  • Audit and document client infrastructure
  • Stage (design and configure) devices for client solutions
  • Perform system and user acceptance testing (SAT and UAT)
  • Complete documentation paperwork in a timely fashion.
  • Perform out of hours support as part of the field team and on call rota as agreed.
  • Attain and maintain personal certification levels to ensure compliance with partnership programs and to demonstrate competency to clients.
  • Have opportunities to develop your skills as an engineer, gain certifications and learn as part of a very technical team.

Requirements

  • A positive and professional attitude with strong customer services focus - a clear ability to build a reassuring rapport with customers, and colleagues as well as handle complaints in a professional manner
  • Highly organised & approachable
  • High level of administrative skills and attention to detail
  • Exceptional verbal and written skills
  • Competent understanding of engineering processes and procedures
  • Great product knowledge
  • Excellent interpersonal skills
  • Able to problem solve and turn an issue into a opportunity
  • Commercially aware
  • Personal pride
  • Proven track record in Engineering
  • Cisco Meraki CMNA (demonstrable)
  • Cisco Routing and Switching to CCNA (or CCNP) (demonstrable)
  • Other technology specialisations
  • Full clean Driving License
  • UK Passport and no limits on working in UK or travelling abroad

Please note - this role is predominately filed based, with occasional office visits and working from home. The roles includes opportunity for significant overtime and on call.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices. IND1