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IT Network Specialist

2 months ago

ShorehambySea, West Sussex, United Kingdom Focus Group Full time
Job Title - IT Network Field Engineer

Focus Group is a leading provider of digital workplace solutions, serving over 30,000 customers across the UK. We're a nationwide company with 16 offices and over 1,000 employees, proud to be one of the UK's fastest-growing independent providers of essential business technology.

We're currently recruiting for an IT Network Field Engineer to join our Focus Enterprise team. As a key member of our team, you'll be responsible for delivering complex and bespoke technical solutions for our large customers.

Key Responsibilities
  • Implement network solutions to meet project requirements, working closely with management, colleagues, clients, and vendors.
  • Collaborate with senior network engineers on the deployment, installation, and configuration of complex network solutions.
  • Liaise with project management teams, third-line engineers, and service desk engineers on a regular basis.
  • Audit and document client infrastructure.
  • Stage devices for client solutions and perform system and user acceptance testing.
  • Complete documentation paperwork in a timely fashion.
  • Provide out-of-hours support as part of the field team and participate in the on-call rota.
  • Maintain personal certification levels to ensure compliance with partnership programs and demonstrate competency to clients.
Requirements
  • A positive and professional attitude with strong customer service focus.
  • Highly organized and approachable.
  • High level of administrative skills and attention to detail.
  • Exceptional verbal and written skills.
  • Competent understanding of engineering processes and procedures.
  • Great product knowledge.
  • Excellent interpersonal skills.
  • Able to problem-solve and turn an issue into an opportunity.
  • Commercially aware.
  • Personal pride.
  • Proven track record in Engineering.
  • Cisco Meraki CMNA (demonstrable).
  • Cisco Routing and Switching to CCNA (or CCNP) (demonstrable).
  • Other technology specialisations.
  • Full clean Driving License.

This role is predominately field-based, with occasional office visits and working from home. The role includes opportunities for significant overtime and on-call. At Focus Group, we're proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We welcome all applications and are committed to creating an inclusive and collaborative environment.