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Customer Support Partner

4 months ago

Cambridge, United Kingdom John Lewis Partnership Full time
Job Summary: To work as part of the customer support team to achieve sales targets through a focus on selling John Lewis & Partners service products. To support the resolution of customer queries and deliver a market leading customer experience.

Job Description:

Due to financial regulations, handling money for the bureau de change requires applicants to be over the age of 18 for this role.

Hours of work: Full time, 37.5 hours a week on a 4 week rota basis to include early starts, evenings and alternate weekends, working between the hours 08:50-18:10.

This vacancy is for all year round and not suitable for term time only or holiday time only.

Duties and Responsibilities:

As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.

You will need to be friendly, welcoming, self motivated and be able to serve our customers in a calm and professional manner. This role is process driven and you will be required to use a wide range of systems, have strong admin/organisational skills, whilst paying close attention to detail and compliance.

Your duties will be varied, from opening our Partnership Credit Card, serving in our Bureau de Change and supporting couples with our Gift List service. We also look after lost children, lost property, Export & VAT and a wide range of other Customer queries.

This role is key in supporting the selling floors and wider branch, from a practical/flexibility perspective and also in terms of communicating, coaching our services and assisting with Customer Complaints. You will be expected to support and promote our services at in-store events as well as Wedding Fayres etc.

Job Requirements:
You’ll be part of a team that delivers outstanding service to customers, with so many different aspects to the role to learn. The training is intensive and very rewarding.

Due to the nature of this role and financial legislation, we welcome applicants aged 18 years or over.

Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

You will enjoy 25% discount at John Lewis and 20% in Waitrose. The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay). Excellent work-life balance, including a focus on well-being and flexible working and our marketing leading equal parenthood leave Policy. Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under.

Please consider the following when making your application:
- This role is subject to the following pre-employment screening: 5 year reference check, Basic Disclosure and 5 year Financial probity.
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.


Pay:

£11.55 Hourly


Scheduled Weekly hours:

37.5


Worker Type:

Permanent Partner


Job Level:

Partnership Level 10


Hours of Work:

Varied hours of full time work (37.5 hours per week) across seven days to include early starts, late finishes, evenings and weekends.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself.