Customer Integration Support Specialist

5 days ago

Cambridge, Cambridgeshire, United Kingdom SoCode Limited Full time
Customer Integration Support Analyst

At SoCode Limited, we're seeking a skilled Customer Integration Support Analyst to join our dynamic team. As a key member of our support team, you'll play a critical role in ensuring the successful implementation and ongoing support of third-party integrations for our clients.

Key Responsibilities:
  • Provide expert guidance and support to customers during the integration process, troubleshooting issues and ensuring a smooth integration process.
  • Diagnose and resolve technical issues related to third-party integrations, working closely with our internal development teams and external partners.
  • Collaborate with product managers, developers, and third-party vendors to ensure integration compatibility and address any technical challenges that arise.
  • Develop and deliver training and technical support to customers and internal teams on the use and maintenance of third-party integrations.
  • Identify opportunities for process improvements in integration support and contribute to the development of best practices.
Requirements:
  • Minimum of 2-3 years of experience in a technical support, customer success, or IT role, preferably with a focus on software integrations or API support.
  • Experience with SaaS platforms and third-party integrations.
  • Knowledge of RESTful APIs and web services.
  • Strong interpersonal and communication skills with a customer-first mindset.

We're looking for a self-motivated and proactive individual who is passionate about delivering exceptional customer experiences. If you're a UK resident with a strong technical background and a customer-centric approach, we'd love to hear from you.

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