Customer Integration Support Analyst
6 days ago
Location: 1,2 Days on site South Cambridgeshire (Hybrid)
Company
Our client is a leading provider in the payments & Finance industry committed to delivering innovative products and exceptional customer experiences. They partner with various third-party vendors to provide seamless integrations that enhance core offerings and drive customer success. Join a dynamic team where your contributions make a real impact on growth and customers’ success.
Job Summary
As a Customer Integration Support Analyst, you will play a critical role in ensuring the successful implementation and ongoing support of third-party integrations for clients. You will be the primary point of contact for customers during the integration process, troubleshooting issues, providing technical guidance, and working closely with partners to deliver seamless solutions. MUST be a self-starter and willing to get stuck into anything a growing company needs.
Customer Support: Serve as the first point of contact for customers integrating third-party products with our systems. Provide expert guidance, resolve issues, and ensure a smooth integration process.
Technical Troubleshooting: Diagnose and resolve technical issues related to third-party integrations, working closely with our internal development teams and external partners. Integrating API’s Using tools like Postman, Grafana & SQL Database.
Cross-Functional Collaboration: Work closely with product managers, developers, and third-party vendors to ensure integration compatibility and address any technical challenges that arise.
Customer Training: Provide training and technical support to customers and internal teams on the use and maintenance of third-party integrations.
Continuous Improvement: Identify opportunities for process improvements in integration support and contribute to the development of best practices.
Experience
Minimum of 2-3 years of experience in a technical support, customer success, or IT role, preferably with a focus on software integrations or API support.
Experience with SaaS platforms and third-party integrations.
Knowledge of RESTful APIs and web services.
Customer Service Skills: Strong interpersonal and communication skills with a customer-first mindset. Ability to simplify complex technical concepts for a non-technical audience.Must be a UK resident and looking for a new position, it would be great to learn about you and your ambitions. To find out more please……
Option 1: Click the apply button, don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand.
Option 2: Look for me on LinkedIn, you should be able to find me easily, there’s not many tech recruiters with the surname Hibbard (Andrew Hibbard)
#LI-SM1
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