Client Success Relationship Manager

4 months ago


Wilmslow, United Kingdom Citation Ltd. Full time

Client Success Relationship Manager

Client Success Relationship Manager

Customer Success Relationship Manager

Location: Hybrid 2 days in the office, 3 days at home. – Wilmslow 

Hours of Work: Full time. 

Are you an individual with experience in Customer Success, Account Management or Customer Service, looking for your next role? We are looking for a passionate Customer Success Relationship Manager who will partner with and ensure the long-term success of our customers.

Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services. We are truly passionate to assist clients where we can with a one team ethos to also support each member of the team and our colleagues around the business. As a Customer Success Relationship Manager, we are pivotal to support the business achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with service are maximised with all our client interactions. There is varied experience throughout the team but if you are successful, you have the full team support to understand the role and be the best you can be.

What will I be responsible for?

Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services. Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities. Ensuring the timely and successful delivery of our solutions according to the customers’ needs and objectives. Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them coming to fruition. Operating as the main point of contact for any matters specific .to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints. Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment. Building and maintaining strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers. Developing a trusted advisor relationship with key stakeholders and executive sponsors. Contacting customers at relevant touchpoints to complete care calls. Assisting with high severity requests or issue escalations as needed.

Who are we looking for?

The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation. You will love to find solutions, have a positive mindset and a natural ability to turn a situation around. You will be curious by nature and determined to find the best way forward for your customers. Excellent listening, negotiation and presentation skills are essential, along with good verbal and written communication.

Who is Citation?

We’re one of the top companies in the UK to work for with an industry-leading client retention rate and thousands of very happy clients. (Our 5* Trustpilot and Glassdoor reviews speak for themselves).

We provide HR & H&S consultancy services across the UK, we are that right arm to many SME’s who come to us for advice and support. We set our clients up for the future, making sure they have the correct policies and procedure in place, protecting them all the way.

The Citation Group is made up of many businesses, who proudly deliver services that our 45, clients need, want and value. Our mission is to be the business that colleagues and clients want to work for and with. It’s a really exciting time to join our business – come grow with us

Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We are a nice bunch. We don’t do office politics or that’s not my job. We listen, support and take ownership.

Here’s a taste of the perks we roll out for our extraordinary team members:

25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families : We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best. Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

  • Wilmslow, Cheshire East, United Kingdom Basecamp Talent Full time

    About Our TeamWe're a B2B marketing agency passionate about helping brands amplify their message and achieve measurable success. We're looking for a talented Client Success Coordinator to play a key role in developing and delivering marketing strategies for clients, including direct communication with senior business leaders. As a Client Success Coordinator,...


  • Wilmslow, Cheshire East, United Kingdom Basecamp Talent Full time

    We're seeking a Client Success Professional to join our growing B2B marketing agency. In this role, you'll be responsible for building and maintaining strong relationships with our clients, ensuring they receive exceptional service and value from our marketing efforts.Your Key ResponsibilitiesYou'll be the primary point of contact for our clients, providing...


  • Wilmslow, Cheshire East, United Kingdom Randstad UK Full time

    Job OverviewWe are seeking a highly accomplished Commercial Success Leader to join our Emerging Talent team at Pareto, a leading provider of hiring and training solutions in the UK. As a key member of our sales team, you will be responsible for driving business growth through strategic partnerships and account management.About the PositionThe successful...

  • Client Manager

    5 months ago


    Wilmslow, United Kingdom Public Practice Recruitment Ltd Full time

    Client Manager Can you build trusted relationships with clients and colleagues alike? Do you have a proven track record of managing a varied portfolio? Would you like to be a valued member of a talented leadership team? If so, this Client Manager job in Wilmslow could be the right opportunity for you. The right candidate will be a strong communicator,...


  • Wilmslow, Cheshire East, United Kingdom Mcgregor Recruitment. Full time

    About the Role:We are looking for an experienced Accounting Professional to manage a portfolio of clients as a Client Manager.Responsibilities:Manage client relationships and ensure timely completion of year-end accountsBe responsible for bookkeeping, VAT, and payroll management for clientsLiaise with clients and provide regular updates on their financial...


  • Wilmslow, United Kingdom Perform Learn Develop Limited Full time

    **About us** PLD is a fast-growing software development house that specialises in mentoring and coaching platforms. We have been in operation for over 12 years and are the leading supplier of mentoring platforms to professional membership bodies, the public sector including the NHS, charities and large organisations. Our customer attrition rate is very low...


  • Wilmslow, United Kingdom Funding 4 Education Full time

    Working with equipment suppliers throughout the UK, Funding 4 Education helps over 5,000 schools across the country acquire equipment through our flexible & innovative leasing programs. We’re not a traditional finance company. We do things differently and work closely with our schools so we fully understand their needs. We then design a bespoke package...


  • Wilmslow, Cheshire East, United Kingdom Platinum People Full time

    This role is ideal for someone who thrives in a fast-paced environment and has a proven track record of delivering results in B2B sales. If you're a driven individual with excellent communication skills and a passion for building relationships, this could be the perfect opportunity for you.


  • Wilmslow, Cheshire East, United Kingdom Platinum People Careers Full time

    About the RoleAs a Business Development Executive, you'll be responsible for connecting with clients, building strong relationships, and driving growth. If you thrive on making connections and driving results, this could be the perfect opportunity for you.Your Key ResponsibilitiesSales & Relationship Building: Develop and maintain strong relationships with...


  • Wilmslow, United Kingdom Page Personnel Full time

    Interesting and varied role with a supportive team - State of the art offices in Wilmslow **About Our Client**: The individual requiring an Executive Assistant is responsible for a sports marketing company, based in Manchester alongside multiple ventures. - Provide comprehensive support to senior management - Coordinate and manage schedules, appointments,...


  • Wilmslow, Cheshire East, United Kingdom Platinum People Full time

    Job DescriptionSales & Relationship Building: Connect with clients new and existing, building strong relationships and creating value for them.Lead Generation: Research and reach out to new business opportunities, growing your own portfolio.Customer Engagement: Meet clients in person, online, or over the phone, using your expertise and personable approach to...


  • Wilmslow, Cheshire East, United Kingdom Apprentify Full time

    Career OpportunityWe are seeking a Client Acquisition Specialist to join our sales team at Apprentify Group in Wilmslow. As a Client Acquisition Specialist, you will be responsible for identifying and pursuing new business opportunities, building relationships with clients, and driving revenue growth.This is an exciting opportunity to join a dynamic and...


  • Wilmslow, Cheshire East, United Kingdom Platinum People Recruitment Ltd Full time

    Account Acquisition Manager job available at Platinum People Recruitment Ltd. The successful candidate will be responsible for sales & relationship building with clients, lead generation and research of new business opportunities, customer engagement through in-person, online or phone interactions, and customer account management to cultivate relationships...


  • Wilmslow, United Kingdom Step Ahead Recruitment Full time

    Business Development Manager – Wilmslow – Up to £35,000 Basic + Uncapped Commission (£50,000+ OTE Year 1) Are you a driven, results-oriented professional with a passion for building new client relationships and driving business growth?This exciting opportunity with a fast-growing, award-winning technology company could be your next big step.Based in...


  • Wilmslow, Cheshire East, United Kingdom Sacco Mann Full time

    Sacco Mann is a well-established, respected local legal practice with a reputation for excellence in Private Client law. We are seeking a highly skilled and experienced Private Client Solicitor to join our team in Wilmslow.The successful candidate will have a strong understanding of wills, trusts, probates, LPAs, and estate administration matters, as well as...


  • Wilmslow, Cheshire East, United Kingdom ECS Recruitment Consultants Ltd Full time

    Job Summary: We are seeking a highly motivated and experienced Executive Search Consultant to manage the end-to-end recruitment process, developing strong client relationships, sourcing top talent, conducting screenings, and negotiating job offers.About the Company:ECS Recruitment Consultants Ltd is a leading recruitment agency that provides expert staffing...


  • Wilmslow, Cheshire East, United Kingdom Searcys Full time

    We are looking for an Executive Venue Manager who can drive profitable sales and improve standards at our stunning events venues. This role involves setting strategic plans, recruiting and managing talent, and ensuring client expectations are met.The successful candidate will have a proven track record in financial management, with the ability to deliver...


  • Wilmslow, Cheshire East, United Kingdom Mcgregor Recruitment. Full time

    Job DescriptionWe are seeking a highly motivated and experienced Accounting professional to join our client's team as an Associate Director. This role requires exceptional leadership and communication skills, with a strong understanding of Accountancy principles.About the RoleThe successful candidate will be responsible for managing client portfolios,...


  • Wilmslow, Cheshire East, United Kingdom Clark Wood Full time

    Job DescriptionWe are recruiting for an experienced Accountancy Practice Manager to join our financial services team in Wilmslow. The successful candidate will have strong client management skills and be able to lead junior staff.ResponsibilitiesDevelop and implement accounting processes and procedures.Provide technical guidance and support to junior...


  • Wilmslow, United Kingdom Searcys Full time

    Lead the Way with SearcysWe are looking for a charismatic leader to join our team as a Deputy General Manager at our renowned venue in Wilmslow. As a key member of our leadership team, you will be responsible for driving business success, developing talent, and maintaining exceptional client relationships.Your key responsibilities will include:Setting and...