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Front of House Receptionist

2 months ago


Reading, United Kingdom EMCOR UK Full time

Job Purpose:

To provide a professional and dedicated receptionservice to the account. Duties: Answering the switchboard in an efficient and professional manner, within a target of 5 rings Callers are to be announced when put through the relevant extension, with messages to be taken if the call cannot be taken at that time. All messages to have time, date, caller's name company, contact no and reason for call, if appropriate. Messages must be passed to the recipient promptly. Greeting visitors ensuring all names and details are logged and recorded in the visitor’s book on reception and notifying the appropriate EMCOR UK member of staff. All visitors must have appointments and be accompanied at all times. Assist with maintaining the Premier House telephone extension list and ensuring all appropriate staff are provided with an up to date copy. To update notice boards with internal announcements and current vacancies. To ensure all notice boards are kept tidy. To project a professional and positive image at all times to both internal and external customers. To ensure that security processes regarding the access of staff and visitors into Premier House are adhered to. To assist with the distribution of incoming faxes, particularly those marked urgent, and notification to relevant person on receipt to reception. To keep a close view of the Premier House car park and advise members of staff or visitors if they have parked inappropriately. To provide back up cover for the Post Room in periods of absence or sickness. To assist with meeting room bookings, ordering refreshments and making tea and coffee, when required. To oversee the buildings archive storage room and ensure it is kept tidy. To oversee the buildings archive log and liaise with departments to ensure archiving is carried out on a regular basis. To ensure EMCOR Brochures are at hand within the Reception area. To assist Management Assistant with ad hoc duties for Premier House. To provide back-up administration support as and when required. To uphold and promote the good name of EMCOR UK at all times. To operate a clear desk policy and be responsible for general tidiness and housekeeping within the Reception area. To develop an understanding of EMCOR UK in order to improve personal contribution to the company and all staff interacted with. To carry out as requested any other office duties, which are normal custom and practice.

Person Specification

Skills: Excellent telephone manner Good communication skills Smart, presentable appearance Use of own initiative Personable, approachable and able to work as part of a team Extensive reception experience Good switchboard skills Well organised with the ability to prioritise Good IT skills including Word, Excel and Lotus Notes At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

Benefits

Not Specified