Premium Sales Account Manager
4 weeks ago
Premium Sales Account Manager - first direct Arena, Leeds
Who Are We
We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation, and imagination to realise the potential of the spaces and places that bring people together.
First Direct Arena, Leeds
Voted Best New Venue in the World 2014 at the Stadium Business Awards, F irst Direct arena has played host to some incredible artists since opening in September 2013, including Sir Elton John, Michael Bublé, Sports Personality of the Year, Prince, Miley Cyrus, Le Tour De France Grand Depart, Fleetwood Mac, Neil Young, and Pharrell Williams.
The Arena’s unique "super theatre" style configuration is designed to enhance the arena experience, with all seats facing the stage and high-quality acoustics providing the best sound experience in the UK.First Direct Arena is operated by , the world’s leading venue management and services company, connecting people through the power of live experiences.
About the role
As a key member of the Premium Sales Team at the first direct arena, this role will report directly into the Head of Premium Sales. The primary responsibility is to ensure that the expectations of our premium guests are not only met but exceeded, contributing to a world-class experience for all our guests.
What we offer:
Hybrid working because we appreciate that being flexible is the right approach to balance work and life.
You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave + bank holidays.
We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.
A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.
Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of HealthShield ; ASM will support with these unexpected costs. For you and any children.
We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with Axa Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.
We are visionaries: both physically and metaphorically When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.
You will be responsible for:
Maximizing revenue opportunities and exceed premium guest expectations. Fulfilling corporate premium packages to meet targets. Serving as the main contact for assigned clients, developing, and maintaining long-term relationships. Communicating client needs to the Head of Premium Sales. Supporting the Head of Premium Sales with administrative systems and department organisation. Collaborating with operations, F&B, and ticketing to maintain corporate hospitality systems. Regularly update department files, databases and customer records. Managing the relationship with Seat Unique our Premium Ticketing Marketplace. Assisting in developing premium packages and new business strategies. Optimizing cross-sell opportunities and client relationships to ensure repeat business. Contributing to client incentive strategies to drive sales. Acting as Premium hospitality Duty Manager, overseeing VIP desk services and staff on event nights. Assisting in budget development and cost management to maximize profit. Coordinating premium guest experiences and preshow activations. Performing other duties as assigned by the Head of Premium Sales.You will have:
Excellent communication, interpersonal and organisational skills. Ability to create and manage excellent customer relationships. Ability to work with some direction and to use own initiative. Strong attention to detail. Outstanding customer service skills and the ability to problem solve when necessary. Previous experience of client account management. Ability to manage multiple projects and relationships simultaneously. Proficient in the use of Excel, Power Point, and Microsoft Outlook.How to Apply
Please submit your application please submit your CV
Inclusive Workplace
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
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