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Premium Sales Account Manager
2 months ago
We are seeking a highly skilled and experienced Premium Sales Account Manager to join our team at ASM Global. As a key member of our Premium Sales Team, you will be responsible for ensuring that our premium guests have an exceptional experience at our venues.
Key Responsibilities- Maximize revenue opportunities and exceed premium guest expectations.
- Fulfill corporate premium packages to meet targets.
- Serve as the main contact for assigned clients, developing and maintaining long-term relationships.
- Communicate client needs to the Head of Premium Sales.
- Support the Head of Premium Sales with administrative systems and department organization.
- Collaborate with operations, F&B, and ticketing to maintain corporate hospitality systems.
- Regularly update department files, databases, and customer records.
- Manage the relationship with Seat Unique, our Premium Ticketing Marketplace.
- Assist in developing premium packages and new business strategies.
- Optimize cross-sell opportunities and client relationships to ensure repeat business.
- Contribute to client incentive strategies to drive sales.
- Act as Premium hospitality Duty Manager, overseeing VIP desk services and staff on event nights.
- Assist in budget development and cost management to maximize profit.
- Coordinate premium guest experiences and preshow activations.
- Excellent communication, interpersonal, and organizational skills.
- Ability to create and manage excellent customer relationships.
- Ability to work with some direction and to use own initiative.
- Strong attention to detail.
- Outstanding customer service skills and the ability to problem solve when necessary.
- Previous experience of client account management.
- Ability to manage multiple projects and relationships simultaneously.
- Proficient in the use of Excel, PowerPoint, and Microsoft Outlook.
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We aim to be an inclusive organization, trusted and admired by our colleagues, customers, and suppliers.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
