Receptionist - OPD

2 weeks ago

Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

Job summary

This post is working as part of the Rheumatology Team within the Medicine Division at NNUH, you will work with our small team of experienced Receptionists, as well as the wider team of secretary's and clinicians ensuring a positive experience for our patients attending clinics.

Main duties of the job

Act as a point of contact for all communications between the Consultants, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies, maintaining a close working relationship between Consultants and patients as appropriate. Assist in the management of the office administration of the Consultant and designated clinical team. Provide an effective administrative secretarial service, ensuring continuity of service during the Consultant absence

Deal efficiently and effectively with direct and indirect ( telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff.

Provide a support service to the technical, secretarial, medical and nursing staff of the Department

Carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description

Job responsibilities

To provide a support service to the technical, secretarial, medical and nursing staff of the Department. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern. To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff. To ensure appointment lists are maintained and prepared in readiness for clinical work. To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department. To maintain a record of the transfer of notes to and from the department. To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate. To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification

Qualifications

Essential

Good general standard of education

Experience

Essential

Previous clerical work including data input Experience in NHS or customer service organisation

Skills

Essential

Good communication and interpersonal skills

Attitude, aptitude

Essential

Demonstrates understanding and commitment to Equality, Diversity and Inclusion Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence

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