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Receptionist - OPD

3 months ago

Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

Job summary

We are looking to recruit to our Gynaecology + Antenatal Outpatients team at the Norfolk & Norwich University Hospital. There are 2 vacancies available, full and part time contract which will require some flexibility in a working pattern to ensure the service is covered between 8am and 8pm Monday to Friday. The successful candidate will be required to cover other outpatient areas within women's and children's should we require cover due to sickness or annual leave. The successful candidate will be part of a large friendly team.

X2 Vacancies (full and part time hours available)

Interview date: 13th June 2024

Main duties of the job

As the post holder, you will need to:

provide a high quality reception and support service within an outpatient setting. communicate well with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust. In order to provide a support service to the technical staff, a versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a requirement of this post.

If you are highly organised, methodical in your approach, enjoy patient contact and working within a team then we can offer you a varied and exciting role where you will play a big part in making a difference for our patients. PAS knowledge preferred but not essential.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description

Job responsibilities

To provide a support service to the technical, secretarial, medical and nursing staff of the Department To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff To ensure appointment lists are maintained and prepared in readiness for clinical work To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department To maintain a record of the transfer of notes to and from the department To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, x-rays and referrals are available for every patient attending an

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification

Qualifications

Essential

Good general standard of literacy and numeracy

Experience

Essential

Previous clerical work including data input Experience in NHS or customer service organisation

Skills

Essential

IT skills - accurate data input

Attitude, aptitude

Essential

Flexible - able to multi-task and prioritise Demonstrates understanding and commitment to Equality, Diversity and Inclusion Preference for working in and supporting a multi-disciplinary team Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence