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Receptionist - Opd Cardiology

3 months ago

Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk.

In addition to this, we are the Norfolk Heart Attack Centre and winners of student placement of the year 2019.


We are incredibly lucky to have a department with new space created by the £15 million spend on our new IRU unit and a complete refurbishment of the cardiac catheter labs; the department is going from strength to strength.


We are looking for two part time Receptionist's to become members of a hardworking team, who provide administrative support to our Cardiology Out-patients department.


Part time vacancies available:

27 hours per week (vacant now)

22 hours per week (available from 01/02/24)

Interview date: 13th September 2023


We are looking for a high-quality reception and support service within the OutpatientsDepartment, and as such, you will need to be able to communicate well with patients and their relatives and a wide range of multi-professional staff, internal and external to the Trust.


In order to provide a support service to the technical staff, a versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a prerequisite of this post.

What We Offer?

  • Entrance to not just a job but a career that makes a difference to Norfolk
  • Collaborative working approach means that the team is responsible, no lone working allowed here
  • Opportunity to network across NNUH Trust, working with people from all walks of life
  • Opportunities to further your education, and branch out within the Trust or the wider NHS
As a team and a department, we strive to promote innovation, we love to hear new ideas.

In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff


The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas.

We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute.

We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students.

We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24hours confidential counselling support
  • Onsite Nursery
  • Onsite cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
  • To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
  • To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and coordinating the various clinics within the department.
  • To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
  • To ensure patients safety and wellbeing in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
  • To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
  • To ensure appointment lists are maintained and prepared in readiness for clinical work.
  • To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.