People Operations Partner

3 weeks ago

London, United Kingdom Modern Milkman Full time


Role title: People Operations Partner  

Team: People Team  

Location: London/Hybrid  

Salary: £50-60k 

  

Join our milk round  

Our goal at Modern Milkman is to make the home sustainable, and, to date, we've prevented over 100 million plastic bottles from polluting the planet. Not bad for a business that started as four friends from Lancashire delivering milk from a beat-up truck  

We’re using technology, creative problem solving and innovating historical methods to bring back the Milk round and by doing that we offer our customers the ability to make more planet-positive shopping habits one small, simple and very convenient step at a time. We care about local communities and are really proud to connect our customers to local dairies, bakers and producers. 

You can find us across the UK and in the US (Connecticut, Massachusetts and Rhode Island) 

Your mission  

We’re looking for an Agile People Operations Partner to come and join a lean team of two. You will be responsible for creating impactful experiences for our team across the whole employee lifecycle. This role is perfect for someone who enjoys variety in their role, who is comfortable rolling up their sleeves and getting stuck in   

 

Key Responsibilities  

  • Designing and implementing innovative employee experiences throughout the employee lifecycle.  
  • Building relationships with stakeholders across the whole business and be the go-to person for all things employee relations.  
  • A super user of our internal tools (Hibob, Thanksben, Miro), ensuring they are being used effectively. 
  • Setting up new starters for success and offboarding people ready to move on.  
  • Internal communications (office updates. event updates, system updates, benefit updates, new starter comms etc) 
  • Reviewing and improving our policies and procedures, ensuring legal compliance  
  • Looking at creative new ways we can work across the business to keep our team engaged. This might be through social events, lunch and learns - We’ll leave that up to you  
  • As we grow into the US, aligning our processes to scale  
  • And most importantly a true advocate of Modern Milkman and all of what we stand for  

 

What You’ll Bring  

  • Extensive experience in People Ops or People & Culture roles, ideally in a scaleup or FMCG environment across multiple markets. 
  • Deep knowledge of employment law with a passion for designing impactful employee lifecycle experiences. 
  • Proficiency in people SAAS tools (Hibob, Thanksben, Miro), with a focus on automating and scaling processes. 
  • Strong analytical skills, able to report on core people metrics and influence data-driven decisions. 
  • High resilience, attention to detail, and the ability to balance reactive work with long-term projects in a fast-paced environment. 
  • Working knowledge of ‘people as a product’  
  • Low ego, with the resilience to work with lots of ambiguity and changing of priorities  

 

Benefits

  • 25 days holiday, 8 bank holidays (5 flexible ones). Plus, your birthday off too  
  • Up to 6% matched company pension.  
  • Access to thanksBen, for a range of core & flexible benefits  
  • Employee discount off Modern Milkman products  
  • Enhanced parental leave & pay  
  • Life Insurance  
  • Cycle to work scheme & Octopus EV salary sacrifice  
  • In-person company events  
  • £300 working from home set up  
  • £300 L&D budget per annum 
  • £300 Health and Well Being budget  
  • Endless samples of our stock – Seriously, our category managers have us taste testing food and drinks all the time  
  • Up to 4 weeks working abroad  
  • 2x volunteering days and team volunteering days 
  • Loads of company clubs to join, from book clubs (Page Churners), Running, cycling and swimming (Trotters and Plodders), 5 aside Football (Modern Milkman FC) and any other pun-related clubs you can think of. 

 

Interview Process stages (incl. a task). Talent Screen > Hiring Manager Interview > Task with wider team>  Ways of working interview >Final interview with our COO, Dom and CEO, Simon  


Candidate Experience to the high volume of applications, it might take us a little longer to get back to you. Most feedback will be shared via email and we make every effort to provide specific and constructive insights whenever possible.


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