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Patient Access Assistant
1 month ago
Job summary
The Patient Access Team within the Health Records Department processes requests from patients and their representatives for access to their medical records. This process is defined by the Data Protection Act 2018 and the Access to Health Records Act 1990 and is a legal duty of the Trust. The team processes a large and varied range of requests and works closely with other Trust departments including the Legal and Information Governance teams.
Main duties of the job
The Patient Access Assistant provides an essential support and administrative service to the Patient Access Co-Ordinator. The postholder is responsible for the issuing of application forms, completion of a daily log of all incoming messages, opening incoming post, use of PAS Mediviewer software to interrogate the patient record and identify information relevant to the request. In addition, liaising with Health Care Professionals to secure consent for the release of records and contacting patients by phone or email when necessary.
This is an extremely varied role; no two days are the same. You will have contact with a wide range of teams and individuals across theTrust. Opportunity to develop a range of skills in a small, friendly team.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description
Job responsibilities
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Person Specification
Qualifications
Essential
Specific training in Data Protection legislation/Procedures and Confidentiality NVQ Level 3 qualification in Business Administration or equivalent qualification or experience
Experience
Essential
Able to work under own initiative and also as part of a team
Skills
Essential
Ability to communicate effectively with a range of people including patients, relatives & Trust staff Capable of meeting and setting timescales
Attitude, aptitude
Essential
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion A highly motivated individual who is an effective team member