Support Manager
4 weeks ago
“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”
Purpose
The role of Support Manager requires a tenacious, highly organised, motivating and innovative individual, able to work in a fast-paced target driven environment to support people with multiple barriers to move into sustainable employment.
Our Support Managers are highly self-motivated individuals who manage a complex caseload of participants to empower them in to sustained employment. With a positive can-do attitude, they are adept at brokering and sustaining exceptional relationships through reverse marketing with a myriad of employers and community organisations and stakeholders selling the benefit of work, whilst always putting the participant at the heart of every opportunity they create.
Working on a payment by results contract it is essential Support Managers are able to work in a fast-paced targeted driven environment, where prioritisation of own workload and exceptional time management skills are demonstrated daily to ensure effective caseload management, working to deadlines, and achieving both KPI and target expectations in a peripatetic setting in the communities they work.
This role is perfect for individuals with proven experience of working in a sale based or high target driven environment, whilst being people focussed and who get real reward in empowering and creating positive change in our participants lives. Personality, positivity, strong communication and organisational skills are key.
Essential:
You will have:
5 GCSEs (A-C) or equivalent qualifications Strong track record of successfully working to targets and KPIs Experience in successfully managing and progressing clients or customers meet agreed goals and ambitions Knowledge of the local labour market Good IT skills, including familiarity with Microsoft Office software and previous experience of working with databasesDownload the Job Description for full details.
Location:
You will be working in Hemel Hempstead and Watford area with other areas of Hertfordshire on occasions.
Employee Benefits
As an employee of Shaw Trust you will have access to the following benefits:
25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday 2 days paid volunteering leave each year An enhanced pension scheme after 6 months Life Assurance at 3 times your annual salary rate Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network) Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan-
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