Support Manager

7 days ago


Hertfordshire, United Kingdom Shaw Trust Full time

About the Role

The Support Manager position at Shaw Trust requires a highly motivated and organised individual to manage a complex caseload of participants and empower them to achieve sustainable employment.

Key Responsibilities

  • Manage a caseload of participants to achieve employment goals
  • Develop and maintain relationships with employers and community organisations
  • Work in a fast-paced, target-driven environment to achieve KPIs and targets
  • Provide exceptional time management and prioritisation skills to ensure effective caseload management

Requirements

  • 5 GCSEs (A-C) or equivalent qualifications
  • Strong track record of working to targets and KPIs
  • Experience in managing and progressing clients or customers to meet agreed goals and ambitions
  • Knowledge of the local labour market
  • Good IT skills, including familiarity with Microsoft Office software and previous experience of working with databases

Employee Benefits

  • 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days
  • 2 days paid volunteering leave each year
  • Enhanced pension scheme after 6 months
  • Life Assurance at 3 times annual salary rate
  • Access to learning and development opportunities, including paid apprenticeships and masters' level qualifications

Location

Working in Hemel Hempstead and Watford area with occasional travel to other areas of Hertfordshire.



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