Application Support Engineer

4 weeks ago

StainesuponThames, United Kingdom Right Now Recruitment Full time

WORKING FROM HOME OPPORTUNITY

Are you currently interested in working within Application Support on exciting Projects?

Would you be excited by the prospect of joining a fast growing and innovative company who offer both remote working and an excellent company culture.

If you have previously worked in App Support and have solid understanding of API's then this could be the role for you.

Job Title: Application Support Analyst

Role Type: Permanent - Full Time

Office Location: Staines Upon Thames, remote working (office travel required once per week)

Salary: 30k - 35k

Role Overview

On a daily basis, and as an Application Support Engineer you will be supporting clients. This is a client-facing role and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues.

You will also be involved with project deployment, client training, existing client upgrades and new client installations.

Desirable Skills

* Experience of software support, bespoke applications and SQL - Structured Query Language

* Excellent client management skills with a passion for service

* Proven experience of providing training to clients

* Networking experience and understanding of 3-tier architecture

* Experience and understanding of APIs and Web Services Support

* Good scripting skills and understanding of Microsoft Windows

* Experience of business and organisational change in a complex environment

* Experience working with Service Desk tools - Jira Service Desk/Service Now;

* Experience working with Citrix and remote servers;

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