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Application Support Specialist

2 months ago

StainesuponThames, Surrey, United Kingdom Premier Group Recruitment Full time

Job Summary:

We are seeking an experienced Application Support Engineer to join our team at Premier Group Recruitment. As an Application Support Engineer, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our software applications.

Key Responsibilities:

  • Respond to technical support requests from clients in a timely and professional manner
  • Collaborate with cross-functional teams to resolve technical issues and improve application performance
  • Provide expert advice and guidance to clients on software application usage and optimization
  • Maintain a deep understanding of our software applications and stay up-to-date with new features and technologies
  • Work with incident ticketing systems to manage and resolve technical issues in accordance with service level agreements

Requirements:

  • Strong technical skills, including experience with SQL, web technologies (HTML, JavaScript, CSS), and software applications
  • Excellent communication and customer service skills, with the ability to work with clients in a professional and courteous manner
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Strong problem-solving skills and ability to troubleshoot technical issues

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A collaborative and supportive team environment