Customer Support Specialist
3 weeks ago
ADP is seeking a highly skilled Enterprise Processing Support Specialist to join our Enterprise Processing Team in Staines, UK.
This is a hybrid role, requiring 3 days in the office and 2 days working from home. As an Enterprise Processing Support Specialist, you will be responsible for delivering exceptional customer service to our clients, providing timely and accurate responses to their queries.
Key Responsibilities:
- Act as the voice of ADP to clients, resolving queries over the phone, email, and via eService.
- Collaborate with other ADP departments to deliver accurate and timely responses to client queries and service requests.
- Proactively communicate with clients to reduce the need for repeat queries.
- Identify and implement service, process, and product improvements to benefit clients, the team, department, and ADP.
Required Skills and Knowledge:
- Strong customer service skills and experience.
- Ability to multitask and remain calm under pressure.
- Analytical approach to problem-solving and decision-making.
- Able to quickly assimilate and retain new information.
- Effective team player who supports and helps colleagues.
Benefits:
- 23 days holiday (increasing to 25 after 2 years) and the option to buy and sell up to 5 days each year.
- Flexible benefits, including private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, and annual kids pass membership.
- Study support and employee assistance program.
- Competitive salary and company social events.
At ADP, you'll have the opportunity to:
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest, with best-in-class benefits starting on Day 1.
- Focus on your mental health and well-being, with a company committed to providing exceptional service to our clients.
- Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live.
Apply now to take the first step in your career journey with ADP UK.
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