Customer Complaints Resolution Specialist

1 month ago

StainesuponThames, Surrey, United Kingdom Bupa Full time
Job Title: Customer Complaints Specialist

Job Summary:

We are seeking a skilled Customer Complaints Specialist to join our team. As a key member of our customer service team, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.

Key Responsibilities:

  • Investigate customer complaints and gather evidence to support your findings
  • Communicate with customers to deliver resolutions and follow up with a letter to confirm the details
  • Work in an FCA-regulated environment, handling complaints and providing great customer service
  • Manage your own workload, prioritizing cases and meeting deadlines
  • Collaborate with colleagues to resolve complex complaints and improve customer satisfaction

Requirements:

  • Past experience of dealing with complaints and knowledge of the Ombudsman Services and industry regulators
  • Excellent communication skills, both verbal and written
  • Good problem-solving skills, a keen eye for detail, and the ability to analyze evidence objectively
  • Ability to work in a fast-paced environment and manage multiple priorities

What We Offer:

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Annual performance-based bonus
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts

About Bupa:

We're a health insurer and provider, with no shareholders to answer to. Our customers are our focus, and we reinvest our profits into providing them with better healthcare, now and in the future. We make health happen by being brave, caring, and responsible in everything we do.

  • Customer Complaints Resolution Specialist

    1 month ago

    Staines-upon-Thames, Surrey, United Kingdom Bupa Full time

    Job Title: Customer Complaints SpecialistAbout the Role:We are seeking a skilled Customer Complaints Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving customer complaints in a fair and timely manner.Key Responsibilities:Investigate customer complaints and gather evidence to support your...

  • Customer Complaints Resolution Specialist

    1 month ago

    Staines-upon-Thames, Surrey, United Kingdom Bupa Full time

    Job Title: Customer Complaints SpecialistAbout the Role:We are seeking a skilled Customer Complaints Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving customer complaints in a fair and timely manner.Key Responsibilities:Investigate customer complaints and gather evidence to support your...

  • Customer Complaints Resolution Specialist

    4 days ago

    Staines-upon-Thames, Surrey, United Kingdom Bupa Full time

    Job Description:Customer Complaints HandlerSalford Quays or StainesPermanent, Full Time (37.5 hours)Salary is from £24,500 - £26K depending on locationWe make health happen.Bupa is the UK's biggest health insurance provider and official Healthcare Partner to Paralympics GB. We are a family of thousands and growing. Brave, committed and compassionate...

  • Complaints Support Specialist

    6 days ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    Novuna Business Finance is seeking a skilled Complaints Support Executive to join our team. As a key member of our complaints team, you will be responsible for providing day-to-day admin support to ensure customer complaints are dealt with efficiently and within a timely manner.Key responsibilities include:* Supporting strategies and initiatives that deliver...

  • Complaints Support Specialist

    1 month ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a highly organized and detail-oriented Complaints Support Executive to join our team at Novuna Business Finance. As a key member of our complaints team, you will play a vital role in ensuring that customer complaints are handled efficiently and effectively.Key ResponsibilitiesProvide administrative support to the complaints team,...

  • Complaints Support Specialist

    1 month ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a highly organized and detail-oriented Complaints Support Executive to join our team at Novuna Business Finance. As a key member of our complaints team, you will play a vital role in ensuring that customer complaints are handled efficiently and effectively.Key ResponsibilitiesProvide administrative support to the complaints team,...

  • Complaints Support Specialist

    1 month ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a highly organized and detail-oriented Complaints Support Executive to join our team at Novuna Business Finance. As a key member of our complaints team, you will play a vital role in ensuring that customer complaints are handled efficiently and effectively.Key ResponsibilitiesProvide administrative support to the complaints team,...

  • Complaints Support Specialist

    1 month ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a highly organized and detail-oriented Complaints Support Executive to join our team at Novuna Business Finance. As a key member of our complaints team, you will play a vital role in ensuring that customer complaints are handled efficiently and effectively.Key ResponsibilitiesProvide administrative support to the complaints team,...

  • Complaints Support Specialist

    5 days ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    At Novuna Business Finance, we're committed to delivering exceptional customer experiences. As a Complaints Support Executive, you'll play a vital role in ensuring our customers receive timely and fair resolutions to their complaints.Key Responsibilities:Support the development of strategies and initiatives that drive customer satisfactionCollaborate with...

  • Complaints Support Associate

    1 week ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    At Novuna Business Finance, we're committed to delivering exceptional customer experiences. As a Complaints Support Executive, you'll play a vital role in ensuring our customers receive timely and fair resolutions to their complaints.Key responsibilities include:Providing administrative support to the complaints teamCollaborating with other teams to resolve...

  • Complaints Support Specialist

    2 months ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About NovunaNovuna Business Finance is a leading provider of flexible finance solutions to businesses. We help companies achieve their goals through innovative and sustainable finance options.Our Commitment to InclusionWe are proud to be a Top 50 Inclusive employer and a Glassdoor Top 50 Employer. We strive to create a workplace that values diversity and...

  • Complaints Support Specialist

    2 months ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About NovunaNovuna Business Finance is a leading provider of flexible finance solutions to businesses. We help companies achieve their goals through innovative and sustainable finance options.Our Commitment to InclusionWe are proud to be a Top 50 Inclusive employer and a Glassdoor Top 50 Employer. We strive to create a workplace that values diversity and...

  • Customer Experience Support Specialist

    1 week ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    At Novuna Business Finance, we're committed to delivering exceptional customer experiences. As a Customer Experience Support Specialist, you'll play a vital role in ensuring our customers receive timely and fair resolutions to their complaints.Key Responsibilities:Support the development and implementation of strategies to deliver market-leading customer...

  • Complaints Support Specialist

    1 month ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a highly organized and detail-oriented Complaints Support Executive to join our team at Novuna Business Finance. As a key member of our complaints team, you will play a vital role in ensuring that customer complaints are handled efficiently and effectively.Key ResponsibilitiesProvide administrative support to the complaints team,...

  • Complaints Support Specialist

    1 month ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a highly organized and detail-oriented Complaints Support Executive to join our team at Novuna Business Finance. As a key member of our complaints team, you will play a vital role in ensuring that customer complaints are handled efficiently and effectively.Key ResponsibilitiesProvide administrative support to the complaints team,...

  • Complaints Support Specialist

    1 month ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a highly organized and detail-oriented Complaints Support Executive to join our team at Novuna Business Finance. As a key member of our complaints team, you will play a vital role in ensuring that customer complaints are handled efficiently and effectively.Key ResponsibilitiesProvide administrative support to the complaints team,...

  • Complaints Support Specialist

    1 month ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a highly organized and detail-oriented Complaints Support Executive to join our team at Novuna Business Finance. As a key member of our complaints team, you will play a vital role in ensuring that customer complaints are handled efficiently and effectively.Key ResponsibilitiesProvide administrative support to the complaints team,...

  • Complaints Support Specialist

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a highly organized and detail-oriented Complaints Support Executive to join our team at Novuna Business Finance. As a key member of our complaints team, you will play a vital role in ensuring that customer complaints are handled efficiently and effectively.Key ResponsibilitiesProvide administrative support to the complaints team,...

  • Complaints Support Specialist

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a highly organized and detail-oriented Complaints Support Executive to join our team at Novuna Business Finance. As a key member of our complaints team, you will play a vital role in ensuring that customer complaints are handled efficiently and effectively.Key ResponsibilitiesProvide administrative support to the complaints team,...

  • Complaints Support Specialist

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a highly organized and detail-oriented Complaints Support Executive to join our team at Novuna Business Finance. As a key member of our complaints team, you will play a vital role in ensuring that customer complaints are handled efficiently and effectively.Key ResponsibilitiesSupport the development and implementation of...