Customer Complaints Resolution Specialist

1 month ago

StainesuponThames, Surrey, United Kingdom Bupa Full time
Job Title: Customer Complaints Specialist

About the Role:

We are seeking a skilled Customer Complaints Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving customer complaints in a fair and timely manner.

Key Responsibilities:

  • Investigate customer complaints and gather evidence to support your findings
  • Communicate with customers to deliver resolutions and follow up with a letter to confirm the details
  • Work in an FCA-regulated environment, handling complaints and providing great customer service
  • Manage your own workload, prioritizing cases and meeting deadlines

Requirements:

  • Past experience of dealing with complaints and knowledge of the Ombudsman Services and industry regulators
  • Excellent communication skills, both verbal and written
  • Good problem-solving skills, a keen eye for detail, and the ability to analyse evidence objectively

What We Offer:

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Annual performance-based bonus
  • Onsite gyms or local discounts where no onsite gym available

About Bupa:

We are a health insurer and provider, with no shareholders to answer to. Our customers are our sole focus, and we reinvest our profits into providing them with better healthcare, now and in the future.

We make health happen by being brave, caring, and responsible in everything we do. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

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