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Technical Support Engineer for Applications
2 months ago
Position: Application Support Engineer
As a vital member of the technical support team at Proactive Appointments, you will play a key role in ensuring the optimal performance of software applications. This position requires strong interpersonal skills, along with a professional demeanor in both telephone and email communications. Attention to detail is essential in managing and resolving client support inquiries.
Key Responsibilities:
- Provide expert assistance to clients, addressing and troubleshooting technical challenges.
- Collaborate with cross-functional teams to ensure exceptional service delivery.
- Maintain a client-centric approach in all interactions.
Work Environment:
This role offers a hybrid working model, allowing for flexibility in your work location.
Benefits:
- Private Medical Insurance
- Private Dental Coverage
Essential Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- ITIL Certification and experience in managing and supporting MS SQL Databases and C# .NET applications.
- Demonstrated experience in application support, with a proven ability to troubleshoot and resolve intricate technical issues.
- Comprehensive understanding of database systems (SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript).