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Technical Support Engineer for Applications

2 months ago


StainesuponThames, Surrey, United Kingdom Proactive Appointments Full time

Position: Application Support Engineer

As a vital member of the technical support team at Proactive Appointments, you will play a key role in ensuring the optimal performance of software applications. This position requires strong interpersonal skills, along with a professional demeanor in both telephone and email communications. Attention to detail is essential in managing and resolving client support inquiries.

Key Responsibilities:

  • Provide expert assistance to clients, addressing and troubleshooting technical challenges.
  • Collaborate with cross-functional teams to ensure exceptional service delivery.
  • Maintain a client-centric approach in all interactions.

Work Environment:

This role offers a hybrid working model, allowing for flexibility in your work location.

Benefits:

  • Private Medical Insurance
  • Private Dental Coverage

Essential Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related discipline.
  • ITIL Certification and experience in managing and supporting MS SQL Databases and C# .NET applications.
  • Demonstrated experience in application support, with a proven ability to troubleshoot and resolve intricate technical issues.
  • Comprehensive understanding of database systems (SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript).