Senior Technical Support Specialist

1 month ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time
Job Title: Senior Technical Support Engineer

At ServiceNow, we're looking for a skilled Senior Technical Support Engineer to join our team. As a key member of our global support organization, you'll play a critical role in ensuring our customers receive timely and effective case resolution.

Key Responsibilities:

  • Resolve technical cases created by customers, utilizing your expertise in the ServiceNow software and platform.
  • Employ various diagnostic tools to isolate the potential cause of issues and provide creative solutions.
  • Collaborate with cross-functional teams to resolve complex cases and drive process improvements.
  • Provide input on product and process enhancements, leveraging your unique perspective as a technical support engineer.

Requirements:

  • 4+ years of customer-facing technical support experience.
  • Ability to troubleshoot complex technical issues with ease and complexity.
  • Proficiency in reading basic Java/JavaScript code.
  • Excellent communication skills to explain solutions to complex technical problems.
  • Personal commitment to quality and customer service.

What We Offer:

  • A dynamic and inclusive work environment.
  • Opportunities for growth and professional development.
  • A competitive compensation and benefits package.

Equal Opportunity Employer:

ServiceNow is an equal opportunity employer. We welcome candidates from diverse backgrounds and are committed to creating an inclusive and accessible experience for all applicants.

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