Patient Co-Ordinator

1 month ago

Coventry, United Kingdom CHEC Full time

Job summary

An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is working on our reception, being the first point of contact for our patients. You will be responsible for meeting patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.

Main duties of the job

Meet & greet patientsSupport patients and be first point of contactTo maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressedTo provide advice to patients about the services we provide which are available to them.To use communication skills including empathy, tact and reassurance in handling all callTo maintain a robust approach to data quality and patient confidentiality

About us

Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.

Job description

Job responsibilities

Natural ability to empathise with patients and demonstrate a genuine careGood communication and strong interpersonal skillsExcellent telephone mannerExcellent organisational skills and attention to detailHighly proficient in Microsoft Office and other systemsThe ability to learn and adapt to new internal systemsSelf-motivated and self-starter with the ability to prioritise and schedule work independentlyApproachable and friendly manner to welcome our patients into our hospitals and clinics

Person Specification

Experience

Essential

Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently Approachable and friendly manner to welcome our patients into our hospitals and clinics

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